Ann Ramos

*Communicate effectively with English and Spanish speaking property owners, providing clear explanations of their appraisal notices, tax bill, exemptions, protest forms

and ownership requirements.

*Work independently with minimal supervision while managing multiple responsibilities and meeting deadlines.

*Contribute to efficient daily operations by processing online and counter exemption applications, sorting mail and preparing letters to property owners requesting additional information or advising application decisions.

*Collaborate effectively with team members across departments to ensure accurate and timely processing of property records and customer request.

*Adapt quickly to software updates, policy changes and new procedures to maintain accurate records and provide quality customer service.

*Perform notarial services for official district documents and maintain confidentiality while handling taxpayer and property information.

*Oversaw daily branch operations, ensuring accurate loan processing, thorough application reviews, and high-quality customer service.

*Review loan approvals and closing documents while ensuring compliance with policies and procedures.

*Trained and supervised employees, provided guidance on procedures and team performance.

*Processed customer transactions, including deposits, payments, account maintenance, and account reconciliation.

*Prepared daily & monthly reports, assisted in collection calls, skip tracing, insurance claims, bankruptcy and repossession processes.

* Coordinated patient appointments and ensured accurate records in high-volume healthcare environment

*Provided customer service and assisted patients with appointment related questions

*Communicated effectively with Spanish speaking patients as a fluent Spanish translator