Ann Reynolds
New Iberia,LA
Summary
With a proven track record at the Cardiovascular Institute of the South, I excel in HIPAA compliance and effective doctor communication, ensuring patient confidentiality and seamless healthcare operations. My expertise in medical billing and coding, coupled with a knack for meticulous records management, has significantly enhanced departmental efficiency. Renowned for my ability to work independently, I bring both critical hard and soft skills to any team.
Overview
32
32
years of professional experience
Work History
Certified Professional Coder
Cardiovascular Institute of the South
Lafayette, LA
03.2023 - Current
- Maintained strict confidentiality by adhering to HIPAA guidelines and ensuring sensitive patient information was protected at all times.
- Managed high-volume workloads effectively by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Conducted thorough research on complex cases, applying advanced knowledge of medical terminology, anatomy, physiology, and pharmacology to accurately assign codes as needed.
- Identified opportunities for process improvement, leading to a more efficient workflow within the coding department.
Medical Records Clerk
Cardiovascular Institute Of The South
441 Heymann Blvd, Lafayette
04.2011 - 03.2023
- Processed medical records requests from outside providers.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Reviewed charts and flagged incomplete or inaccurate information for upcoming appointments.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24 hour period. Mostly worked with electrophysiology and structural heart patients.
- Processed patient admission and discharge documentation from all local hospitals. I also pull over all LGMC catheterization reports on daily basis.
- Helped maintain electronic fax pools, medical records pools, and front office pools within different office locations.
- When needed I helped schedule new patient/referral appointments and/or missed appointments for established patients.
- Upload outside discs into PACS system
- Maintained and managed all home health documentation within office by distributing urgent matters to nurses, flagged documentations for physicians to sign, and help maintain plan of care certifications.
- Scanned all outside documents brought into office from patients and nurses.
- Open and addressed all outcome mail pertaining to medical records.
Front Desk Supervisor
Dr. Kenneth Entes
Lafayette, LA
06.2008 - 04.2011
- Greeted patients upon arrival, offered assistance and answered questions.
- Collaborated with team members to handle patient requirements from check-in through check-out.
- Helped answer multi-line phone system to respond to inquiries and transfer calls to correct departments.
- Oversaw fast-paced front desk operations and patient needs at busy facility.
- Collected patient fees and payments.
- Chart checked 24 hours prior to patients appointment.
- Helped maintain all incoming faxes.
Medical Billing Specialist
Acadiana Computer Systems Inc.
Lafayette, LA
08.2003 - 09.2004
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Coding specialist for cardiology and radiology.
- Followed up on delinquent accounts.
- Entered patient's demographics into computer.
Medical Billing Representative
Lake Primary Care Physician Services
Baton Rouge, LA
01.2000 - 01.2001
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Billing and coding for several hospitalists for local inpatient and outpatient services.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Filed and updated patient information and medical records.
- Prepared billing statements for insurance companies and verified correct diagnostic coding.
Receptionist/Billing Specialist
Dr. Kenneth Entes
Lafayette, LA
01.1995 - 01.2000
- Assisted with coding and entering office and hospital charges.
- Entered patient demographics.
- Greeted and checked in all patients.
- Pre-certified and maintained insurance referrals.
- Chart checked all patients 24 hours before their appointment.
- Maintained high volume of telephone calls.
- Assisted patients with their questions or concerns about any outstanding balances.
- Scheduled all follow up appointments/testings for each patient.
Receptionist
Cardiovascular Institute Of The South
Lafayette, LA
01.1993 - 01.1995
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Assisted by answer central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked in all patients for their office visits.
- In charge of getting all medical releases signed.
- Responsible for pulling medical records of each physician.
Education
Certificate of Completion (80 Hours) - Certified Professional Coding Curriculum
AAPC Integrity Coding
Reading, MA01.2023
Associate of Arts - Office System Technology
Tidewater Community College
Norfolk, VA1991
Certification - Medical Transcription
Adult And Continuing Education
Virginia Beach, VA11.1990
Louisiana State Board of Cosmetology License - Cosmetology
Hairtech Academy
Lafayette, LA06.1990
High School Diploma -
Longview Preparatory School
Lafayette, LA05.1990
Skills
- HIPAA Compliance
- Charting and Clinical Documentation
- Doctor Communication
- Medical Billing and Coding
- Verbal and Written Communication
- Records Management
- Medical Records and Documentation
- Work Well Independently
- Medical Terminology Understanding
- Clerical Support
- ICD-10 Coding
- CPT Coding
- Departmental Cross-Coverage
- EPIC EMR knowledge
- Hospital Inpatient and Outpatient Records
- CPT coding knowledge
- ICD-10 Proficiency
- Diagnostic Coding Accuracy
- Team collaboration abilities
Timeline
Certified Professional Coder
Cardiovascular Institute of the South
03.2023 - Current
Medical Records Clerk
Cardiovascular Institute Of The South
04.2011 - 03.2023
Front Desk Supervisor
Dr. Kenneth Entes
06.2008 - 04.2011
Medical Billing Specialist
Acadiana Computer Systems Inc.
08.2003 - 09.2004
Medical Billing Representative
Lake Primary Care Physician Services
01.2000 - 01.2001
Receptionist/Billing Specialist
Dr. Kenneth Entes
01.1995 - 01.2000
Receptionist
Cardiovascular Institute Of The South
01.1993 - 01.1995
Certificate of Completion (80 Hours) - Certified Professional Coding Curriculum
AAPC Integrity Coding
Associate of Arts - Office System Technology
Tidewater Community College
Certification - Medical Transcription
Adult And Continuing Education
Louisiana State Board of Cosmetology License - Cosmetology
Hairtech Academy
High School Diploma -
Longview Preparatory School