Microsoft
Ann Robach
Customer Service/ Inside Sales
Kimberly,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Customer Service Account Manager
ProAmpac
Neenah, WI
04.2022 - 10.2022
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Inside Sales Representative
Metal Supermarkets
Appleton, WI
05.2021 - 04.2022
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Set up new accounts, established customer credit and set up payment methods.
Customer Service Associate
Haen Meat Packing
Kaukauna, WI
11.1998 - 05.2021
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Executes excellent sales floor merchandising and selling.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Kaukauna High School
Kaukauna, WI 08.1990 - 06.1994
Skills
Inter-department collaboration
Customer-focused
Sales proficiency
Effective workflow management
Microsoft Outlook, Word and Excel
Software
People soft
Timeline
Customer Service Account Manager
ProAmpac
04.2022 - 10.2022
Inside Sales Representative
Metal Supermarkets
05.2021 - 04.2022
Customer Service Associate
Haen Meat Packing
11.1998 - 05.2021
High School Diploma -
Kaukauna High School
08.1990 - 06.1994