Crystal Camplin
Customer Service / Office Administration
Clarksville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
18
18
years of professional experience
Work History
Account Associate /Customer Service Representative
Fidelity Information Services
03.2021 - 03.2022
- Customer Service / administration
- Work from home
- margaret.bentz@VXI.COM. (phone) 330-974-7475 (supervisor)
- Log all information into CRM and Interaction records
- Enroll customer in auto renewal program
- Complete service reports ,and send tom appropriate team
- E-MAIL all team member to ensure customers needs are met in a timely manner
- Explain KWH usage , also collections issues with local utility.
- Access several databases to get information for customer
- Make outbound and soup calls when necessary.
- Issue out new cards and troubleshoot card issues
- Replace cards and give references for county offices
- Assist with website inquiries, and access to mobile applications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Supported various administrative duties by proofreading, transcribing and invoicing.
Account Associate /Customer Service Specialist
Lady Bug Cleaning Services
PADUCAH, KY
01.2016 - Current
- Contact potential clients , advertise through social media avenues
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Caregiver/Healthcare Specialist
Home Instead Senior Care
CLARKSVILLE, TN
01.2020 - 12.2020
- 931-648-7800 Phone
- Bathe, dress,feed and take care of any wounds
- Prepare meals, taking in special need of any allergies / dietary regulations.
- Organize for patients
- Run errands , pay bills (online/in person /mail)
- Take vitals, give medications , make sure all mediations were at right dosing and time without interactions
- Communicate, interact/engage on daily basis, show empathy for any concerns client may have .
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Welder
HENDRICKSON TRAILER SUSPENSION
CLARKSVILLE, TN
03.2010 - 08.2019
- 931-221-3420 supervisor Joe Jones
- WELDING IN FACTORY SETTING /ASSEMBLY LINE
- Training of new hires on all processes
- Input data in DataTraxx database
- Record part numbers for quality purposes
- Ensure parts are properly build/welded according to blueprint specifications.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Prepared welding equipment to perform advanced welding work.
- Chipped off excess weld, slag and spatter using hand tools.
- Minimized warping using good fitting, burning and welding techniques.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc and shielded metal arc equipment.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
Education
Welding Certification -
Hendrickson Trailer
Work 06.2019
Ged - undefined
Christian County High
1997
Skills
- Creative Problem Solving
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Verbal and Written Communication
- De-escalation Techniques
- Customer Retention Strategies
- Upselling Products and Services
- Customer Account Management
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- CRM Software
- Sales Report Generation
- Computer Proficiency
- Call Volume and Quality Metrics
- Document and Records Management
- Team-Oriented and Cooperative
- Patient and Empathetic
- Invoice Preparation and Processing
- Excellent Attention to Detail
- Strong Analytical and Problem Solving Skills
- Administrative and Office Support
- Database Management
- Inter-Department Collaboration
- Team Building
- Quality Assurance
- Schedule Coordination
- Microsoft Office Suite
- Microsoft Office
- Excel
- PowerPoint
- Zoom/Teams proficient
- Group Discussion Facilitation
- Virtual Learning Management
- Team Exercises
- Instructor Selection
Timeline
Account Associate /Customer Service Representative
Fidelity Information Services
03.2021 - 03.2022
Caregiver/Healthcare Specialist
Home Instead Senior Care
01.2020 - 12.2020
Account Associate /Customer Service Specialist
Lady Bug Cleaning Services
01.2016 - Current
Welder
HENDRICKSON TRAILER SUSPENSION
03.2010 - 08.2019
Welding Certification -
Hendrickson Trailer
Ged - undefined
Christian County High
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