Real Estate Servicer III
Oregon State University
Corvallis, OR
05/22/07 - Current
- Consistently provide unsurpassed member service.
- Complete monthly and annual tasks in a timely manner. Such as paying property taxes, producing annual T&I Disclosures, year end processing, 1098 and 1099 processing. Monthly ARM (Adjustable Rate Mortgage) Notifications to members, HELOC end of draw notifications, late notices, producing and reviewing monthly mortgage statements. Creating and submitting month end reports to Accounting and management.
- Assist co-workers, both within my own department and in other departments with issues or questions related to Servicing.
- Complete Freddie reporting accurately and on time. Correcting issues that may come up to ensure there are no fees assessed.
- Send Notes to Freddie Mac.
- Knowledgeable about the systems we use. Such as Outlook, FICS (MS & CS), KeyStone, Mortgagebot and third party vendors.
- Strong work ethic. I generally only take time off so I don't lose PTO at the end of the year.
- Resourceful. If I don't know the answer to something, I will diligently work to find the answer. Utilizing fellow co-workers, management or third party vendors, when needed.
- Complete construction draws. Work closely with members and builders to ensure timely completion of the project and payment to the builder.
- Create and update procedures as needed.
- Answer member's questions and address complaints in person and via phone.
- Answer incoming calls promptly and professionally.
- Proactively reach out to members regarding payment due before they become late.
- Assisted supervisor when issues or questions came up that she wasn't familiar with.
- Handle difficult calls.
- Assist members with insurance claims.
- Work with IS when something needs to be tested or an issue arises.