Michelle Ocanas
Fort Morgan,CO
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
Work History
Mortgage Real Estate Servicer
FMS Bank
06.2016 - Current
- Book loans
- Pay escrow payments-example insurance and taxes
- Customer service - example answering phone calls, customer requests, changing address, Setting up ACH payments, advances per lender requests.
- Open insurance mail
Vat Operator
Leprino Foods
10.2010 - 06.2016
- Ran milk pasteurizer
- CIP-cleaning equipment
- Filled and sampled vats- part of cheese make process
- Maintain charts hourly
Education
High School Diploma -
Brush High School
Brush, CO05.2001
Skills
- Goal-oriented mindset
- Client Relationship Building
- Customer Service
- Attention to Detail
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Team Collaboration
- Multitasking and Organization
- Decision-Making
- Time Management
- Good Judgment
Languages
Spanish
Limited Working
Timeline
Mortgage Real Estate Servicer
FMS Bank
06.2016 - Current
Vat Operator
Leprino Foods
10.2010 - 06.2016
High School Diploma -
Brush High School
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