Jacqueline Dickison
Summary
Detail-oriented Loan Servicing Specialist trained in assisting with commercial, real estate and consumer loans. Proficient in processing final closings and distributions. Prepares statements efficiently to keep loans on-track.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Real Estate Loan Servicer
State Bank of Faribault
Faribault
03.2022 - Current
- Processed loan applications and verified borrower information for compliance.
- Managed loan servicing tasks including payment processing and account maintenance.
- Continued maintenance of mortgage loan accounts.
- Reviewed loan documents to ensure accuracy and adherence to policies.
- Monitored loans to verify adequate and current insurance coverage.
- Processed payoffs, releases, and curtailments for loans.
- Executed form preparation, analysis, processing, and documentation.
- Compiled documentation to support efficient mortgage loan processing
- Filing borrower information with the lending bank
- Handling residential real estate transactions
- Communicated with clients to address inquiries and resolve issues promptly.
- Respond to all customer inquiries.
- Type Home Equity Lines of credit.
- Coordinated with internal teams to streamline loan processing workflows.
- Maintained accurate records of all transactions within the servicing system.
- Maintained accurate records in the computer system including changes in borrower information or loan status.
- Processing necessary paperwork
Personal Banker
State Bank of Faribault
Faribault
05.2008 - 03.2022
- Manage customer bank account; open, close and oversee transactions.
- Resolve issues with banking services and accounts.
- Directed customers to inhouse departments for resolution of specific inquiries.
- Facilitated approval process for consumer loans.
- Educated clients on IRA, HSA, and CD options.
- Assisted clients with account openings and banking services, ensuring seamless onboarding at State Bank of Faribault.
- Educated customers on financial products and services, improving their understanding and satisfaction with banking options.
- Processed loan applications and conducted credit analysis for potential borrowers.
- Collaborated with team members to resolve customer inquiries efficiently and effectively.
- Promoted financial literacy through workshops and individual consultations with clients.
- Provided exceptional customer service, fostering long-term relationships with bank clientele.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Cross-sold banking products, including credit cards, loans, and investments, contributing to customer financial growth.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
Head Teller
State Bank of Faribault
Faribault
01.2004 - 05.2008
- Handle financial transactions, including check cashing and loan payments.
- Facilitated transactions for money orders
- Organized appointment schedules for efficiency
- Handled phone inquiries with professionalism
- Reconciled accounts to ensure accuracy
Education
Clerical Word Processing -
Alexandria Technical & Community College
Alexandra , Mn 05.1986 - 05.1987
Skills
- Loan processing
- Mortgage documentation
- Payment processing
- Escrow management experience
- Compliance One Lending
- Encompass
- Xperience CIF 20/20
- Customer account management
- Issue resolution
- Attention to detail
- Problem solving
- Jack Henry
References
Available upon request
Projects Extracurricular
- Lions club – Treasurer, 05/01/08, Present
- Notary Public-Minnesota, 01/31/30
Timeline
Real Estate Loan Servicer
State Bank of Faribault
03.2022 - Current
Personal Banker
State Bank of Faribault
05.2008 - 03.2022
Head Teller
State Bank of Faribault
01.2004 - 05.2008
Clerical Word Processing -
Alexandria Technical & Community College
05.1986 - 05.1987