Ann Scott
Sun Prairie
Summary
Dedicated Patient Scheduling Specialist with over 7 years of experience in scheduling patient appointments at the UW Health Pain Management. Deliver exceptional support to patients and staff. Committed to adaptability and teamwork in our healthcare work environment.
Overview
7
7
years of professional experience
Work History
Patient Scheduling Specialist
UW Health Hospital and Clinics
Madison
06.2019 - Current
- Schedule patient appointments for the UW Health Pain Management Clinic.
- Assist patients with scheduling conflicts and adjust appointments as needed.
- Provide support by handling patient inquiries about scheduling.
- Collaborate with team members to enhance scheduling efficiency and accuracy.
- Train new staff on EPIC and scheduling protocols for the Pain Management Clinic.
- Provide training and guidance on scheduling processes to new employees.
- Respond quickly to any emergency staffing requirements or last minute schedule adjustments.
- Greeted patients, answered general questions and directed to appropriate locations.
- Protect clients' rights by maintaining the confidentiality of personal and medical information.
- Maintain patient charts by obtaining and updating demographic information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- One of two Patient Scheduling Specialists (PSSs) to initially schedule outpatient procedures at the new Eastpark Medical Center, either manually or with the EPIC scheduling tree.
- One of two PSSs to coordinate and assist Radiology RN staff in the Eastpark Medical Center outpatient surgery clinic.
- Assisted patients at checkout to schedule future appointments and procedures, printed after-visit summaries, and provided MRI scheduling information.
- Schedule patients receiving continual Lidocaine Infusions at 1102 S Park Street Pain Clinic and Eastpark Medical Center. Make the initial phone call to each patient to them scheduled after templates have been released. Create an Active Request and leave scheduling notes, if needed.
- Maintain a current list of patients receiving Lidocaine infusions at 1102 S Park Street and Eastpark Medical Center.
- Answer in coming phone calls from patients to assist the Pain Clinic Call Center weekdays 8-8:30. Time on phone is coordinated with my fellow co-worker at EMC.
- Coordinate with Prior Authorization at times to confirm insurance coverage for upcoming scheduled clinic and outpatient surgical procedures.
- Send out paperwork to new patients for our specialty appointments.
- Inform patients of upcoming changes to their appointments and help them reschedule.
Skills
Attention to detail Ability to multi-task Problem solving skills Works well with others or independently Ability to stay on task and get things done Always available to help others Self motivated Enjoy working with patients and staff Always looking to learn something new
Timeline
Patient Scheduling Specialist
UW Health Hospital and Clinics
06.2019 - Current