Ann Skufca
Streetsboro
Summary
Experienced hospitality leader with more than 15 years of progressive management experience within Marriott-branded properties. Proven success leading hotel operations, managing multi-property teams, improving guest satisfaction scores, driving revenue performance, and developing high-performing associates. Extensive background in front office operations, sales support, employee training, budgeting, guest relations, and full-service hotel management. Recognized for operational leadership, team development, and delivering exceptional guest experiences.
Overview
21
21
years of professional experience
Work History
General Manager
Fairfield Inn And Suites Marriott
2021.01 - Current
- Directed operational strategies to enhance guest satisfaction and streamline service delivery.
- Led cross-functional teams in implementing efficient budgeting and forecasting practices.
- Oversaw talent acquisition and staff development, fostering a high-performance culture.
- Analyzed market trends to inform strategic planning and optimize revenue generation.
Director of Sales
Fairfield Inn And Suites Marriott
2020.01 - Current
- Led sales strategy development, aligning team objectives with company goals.
- Mentored sales team, enhancing skills and driving performance through training programs.
- Implemented CRM systems to streamline sales processes and improve client relationships.
- Analyzed market trends, identifying opportunities for growth and competitive advantage.
- Established key performance indicators, tracking progress to ensure alignment with targets.
Assistant General Manager
CEM Hospitality
2020.03 - 2021.01
- Led daily operations to enhance guest experiences and streamline service delivery.
- Developed and implemented training programs for staff to improve service quality and efficiency.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Coordinated with department heads to ensure alignment on business objectives and performance targets.
Dual General Manager
Residence Inn Marriott
2019.02 - 2020.03
- Oversaw daily operations to ensure exceptional guest experiences across multiple properties.
- Developed and implemented strategic initiatives to enhance operational efficiency and profitability.
- Led cross-functional teams in achieving service excellence and adherence to brand standards.
- Managed budgeting processes, optimizing resource allocation for maximum financial performance.
Dual General Manager
TownePlace Suites by Marriott
2016.06 - 2019.08
- Cultivated relationships with vendors to ensure quality supplies and services for properties.
- Oversaw staff recruitment, training, and development to build a high-performing team.
- Executed comprehensive property audits to ensure compliance with corporate standards.
- Managed inventory control processes to ensure adequate stock levels while minimizing waste and spoilage costs.
Assistant General Manager
TownePlace Suites by Marriott
2014.02 - 2016.07
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Front Desk Office Manager
TownePlace Suites by Marriott
2012.05 - 2014.10
- Managed daily front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated team schedules to maintain optimal staffing levels and service quality.
- Implemented training programs for new staff, enhancing customer service skills and operational efficiency.
- Resolved guest complaints promptly, fostering positive relationships and improving overall satisfaction ratings.
Night Auditor
TownePlace Suites by Marriott
2009.02 - 2012.04
- Supervised nightly hotel operations to ensure seamless guest experiences and accurate financial reporting.
- Managed front desk activities, including check-ins, check-outs, and guest inquiries with professionalism.
- Conducted thorough audits of daily transactions to maintain financial accuracy and integrity.
- Implemented efficiency improvements in cash handling procedures to streamline end-of-day processes.
Sales Coordinator
Courtyard by Marriott
2005.08 - 2009.10
- Coordinated sales activities to enhance guest relations and drive revenue growth.
- Managed inventory of promotional materials to ensure timely distribution and availability.
- Developed and maintained relationships with key clients to foster repeat business opportunities.
- Analyzed market trends to identify potential areas for sales expansion and improvement.
Education
Bachelor of Arts - Sociology
Cleveland State University
Cleveland, OH2021-06
Associate of Arts -
Lakeland Community College
Willoughby, OH1997-03
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Customer relations
- Inventory control
- P&L management
- Labor cost controls
- Purchasing and planning
- Sales expertise
- Sales analysis
- Vendor sourcing
Timeline
General Manager
Fairfield Inn And Suites Marriott
2021.01 - Current
Assistant General Manager
CEM Hospitality
2020.03 - 2021.01
Director of Sales
Fairfield Inn And Suites Marriott
2020.01 - Current
Dual General Manager
Residence Inn Marriott
2019.02 - 2020.03
Dual General Manager
TownePlace Suites by Marriott
2016.06 - 2019.08
Assistant General Manager
TownePlace Suites by Marriott
2014.02 - 2016.07
Front Desk Office Manager
TownePlace Suites by Marriott
2012.05 - 2014.10
Night Auditor
TownePlace Suites by Marriott
2009.02 - 2012.04
Sales Coordinator
Courtyard by Marriott
2005.08 - 2009.10
Bachelor of Arts - Sociology
Cleveland State University
Associate of Arts -
Lakeland Community College