Ann Spence
Lancaster
Summary
Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.
Overview
28
28
years of professional experience
1988
1988
years of post-secondary education
Work History
Retail Banker III
Woodforest National Bank
Lancaster
11.2023 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services available.
- Maintained accurate records of customer interactions and transactions.
Home Health
Veterans Affairs Medical Center
Chillicothe
12.2014 - 10.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
General Manager
Pilot Travel Centers
Circle
06.2003 - 12.2014
- Directed daily operations and ensured compliance with company policies and procedures.
- Managed staff recruitment, training, and development to enhance team performance.
- Oversaw budget management and resource allocation for efficient operations.
Collections Agent
Mid Ohio Financial
Circle
04.2002 - 08.2004
- Managed customer accounts to ensure timely payments and reduce delinquency rates.
- Conducted negotiations with clients to establish payment arrangements and resolve disputes.
- Utilized collection software to track account status and document interactions efficiently.
Clerk
Nationwide
Columbus
07.1998 - 12.2001
- Processed customer transactions efficiently at Nationwide retail locations.
- Managed inventory levels and organized stock for optimal storage.
- Assisted customers with inquiries and provided product information promptly.
Education
Circleville High School
Circleville, OhioSkills
- Budget management
- Team leadership
- Customer relationship management
- Strategic planning
- Operations management
- Employee training
- Problem solving
- Effective communication
- Conflict resolution
- Innovative thinking
- Performance evaluation
- Team player
- Sales expertise
- Performance analysis
- Data review
- Risk management
- Financial document control
- Verbal and written communication
Timeline
Retail Banker III
Woodforest National Bank
11.2023 - Current
Home Health
Veterans Affairs Medical Center
12.2014 - 10.2023
General Manager
Pilot Travel Centers
06.2003 - 12.2014
Collections Agent
Mid Ohio Financial
04.2002 - 08.2004
Clerk
Nationwide
07.1998 - 12.2001
Circleville High School