Felecia Fox
Vernon
Summary
Results-driven banking specialist with over four years of experience in retail banking. Expertise in cash handling, compliance with banking laws, and team collaboration, contributing to improved customer experiences and operational efficiency.
Overview
11
11
years of professional experience
Work History
Retail Banker III
Woodforest National Bank
Rome, NY
09.2025 - Current
- Assisted customers with account inquiries and transaction requests.
- Opened checking and savings accounts, cross-selling products when opportunity arises.
- Supported branch operations by managing daily administrative tasks.
- Educated clients on banking products and services to enhance customer satisfaction.
- Conducted routine audits of cash drawers to ensure compliance with bank policies.
- Maintained up-to-date knowledge of bank regulations and procedures for compliance purposes.
- Resolved customer complaints efficiently, enhancing overall client experience.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients guidance on self-serve banking options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets.
- Developed strong relationships with clients, creating lasting connections that contributed to business growth.
Head Teller
Access Federal Credit Union
Rome, NY
03.2025 - 09.2025
- Processed customer transactions efficiently and accurately to ensure exceptional service delivery.
- Assisted in balancing cash drawers and maintaining accurate records of financial transactions.
- Provided training and support to new tellers on operational procedures and customer service standards.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction with banking services.
- Replenished ATM funds in empty cassettes daily.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Assistant Branch Manager
Solvay Bank
Baldwinsville, NY
05.2023 - 02.2025
- Assisted in daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Managed branch scheduling.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Retail Banker III
Woodforest National Bank
Rome, NY
05.2019 - 05.2023
Ice Cream Attendant
Nicky Doodles
Rome, NY
05.2015 - 10.2021
Customer Service Representative
Price Chopper
Rome, NY
04.2018 - 05.2019
Education
High School Diploma -
Rome Free Academy
Rome, NYSkills
- Branch operations
- Cash handling
- Compliance, banking laws, and regulations
- Relationship building and management
- Consumer banking
- Fraud prevention
- Customer education
- Financial product sales
- Vault teller operations
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
Timeline
Retail Banker III
Woodforest National Bank
09.2025 - Current
Head Teller
Access Federal Credit Union
03.2025 - 09.2025
Assistant Branch Manager
Solvay Bank
05.2023 - 02.2025
Retail Banker III
Woodforest National Bank
05.2019 - 05.2023
Customer Service Representative
Price Chopper
04.2018 - 05.2019
Ice Cream Attendant
Nicky Doodles
05.2015 - 10.2021
High School Diploma -
Rome Free Academy