Work Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: No
Ann St Pierre
Crosslake,MN
Work Preference
Summary
Experienced CSR skilled in refining processes and strengthening client relationships. Known for empathetic listening and organizational skills, consistently elevating client satisfaction and fostering loyalty through exceptional service
Overview
2027
2027
years of professional experience
Work History
Veterinary CSR
Crosslake Veterinary Hospital
10.2017 - Current
- Oversaw customer inquiries and resolved issues to elevate client satisfaction.
- delivered thorough details on services, products, and procedures for pet care.
- Joined forces with veterinary team to strengthen client communication and optimize service delivery.
- Coached new team members on customer service procedures and optimal strategies.
- Supervised front desk activities on a daily basis, facilitating uninterrupted service flow.
- Refined appointment scheduling process, resulting in greater operational efficiency.
- Established lasting connections with clients to promote loyalty and facilitate repeat business.
- Established feedback mechanisms to pinpoint opportunities for service enhancement.
Front Desk Receptionist
Build All Lumber
2015 - 10.2017
- Greeted and assisted customers, providing information on products and services.
- Managed incoming calls and scheduled appointments for staff members.
- Maintained organized front desk area, ensuring efficient workflow and client interactions.
- Processed customer transactions accurately using POS systems and cash handling procedures.
Manager
Holiday Gas Station
01.2012 - 2015
- Managed daily operations while guaranteeing compliance with safety and company standards.
- Mentored staff in customer service standards and operational procedures.
- Executed inventory management strategies resulting in waste reduction and operational efficiency improvement.
- Managed fuel supply levels and organized delivery schedules with vendors.
- Restored fuel nozzle and filters to optimal condition.
- Arranged all merchandise.
- Maintained and inforce correct food safety procedures and handling.
- Oversaw all monetary and banking operations.
- Overseen upkeep of signage for accuracy and neatness
- upheld parking lot area clear of debris and snow.
- Provided assistance to owner when needed.
Education
Associate of Science - General Studies
Fond Du Lac Tribal And Community College
Cloquet, MNSkills
- Service excellence
- Effective listening
- Problem-solving skills
- Efficient data input
- Approachable demeanor
- Engaging phone presence
- Empathy and patience
- Stress tolerance
- Maintaining records
- Calendar management
- Call routing
- Typing speed
- Message taking
- Confidentiality
- Visitor assistance
- Basic accounting
- Active listening
- Self motivation
- Organizational skills
Timeline
Veterinary CSR
Crosslake Veterinary Hospital
10.2017 - Current
Manager
Holiday Gas Station
01.2012 - 2015
Front Desk Receptionist
Build All Lumber
2015 - 10.2017
Associate of Science - General Studies
Fond Du Lac Tribal And Community College