Ann Stricklen
Hilliard,OH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Allstate Agency
Westerville, OH
10.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
Licensed Insurance Agent
State Farm
Worthington, OH
09.2022 - 10.2023
- Sought out new clients and developed clientele by networking to find new customers.
- Advised clients on their insurance needs and coverage options based on individual requirements.
Collateral Analyst
Chase Bank
Columbus, OH, OH
10.2020 - 09.2022
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
Customer Service Representative
State Auto
Columbus, OH, Ohio
08.2019 - 10.2020
- I assisted customers and agents with policy changes
- I handled customer complaints and billing questions.
Life and Health Insurance Agent
Aflac
Columbus, OH, OH
02.2019 - 08.2019
- I scheduled fact-finding appointments and consolations to determine client needs and overall financial situations
- I received training and certification from AFLAC to represent brand and guide product selection by customers.
Real Estate Appraiser
Mid-State Appraisals
Columbus, OH, OH
03.2018 - 02.2019
- I worked closely with my team to ensure the highest organizational standards were met and exceeded
- My role required me to recognize external obsolescence’s and the impact they have on marketability
Real Estate Appraiser
Forsythe Appraisals LLC
Westerville, OH
05.2010 - 03.2018
- I performed sales comparison, income, and cost approach methods to determine current market value.
- I achieved my VA appraisal appointment
Education
BACHELORS - BUSINESS ADMINISTRATION
MARSHALL UNIVERSITY
Skills
- Customer follow-up
- Client assessment
- Quotes and sales
- New client acquisition
- Auto insurance
- Customer service
Timeline
Customer Service Manager
Allstate Agency
10.2023 - Current
Licensed Insurance Agent
State Farm
09.2022 - 10.2023
Collateral Analyst
Chase Bank
10.2020 - 09.2022
Customer Service Representative
State Auto
08.2019 - 10.2020
Life and Health Insurance Agent
Aflac
02.2019 - 08.2019
Real Estate Appraiser
Mid-State Appraisals
03.2018 - 02.2019
Real Estate Appraiser
Forsythe Appraisals LLC
05.2010 - 03.2018
BACHELORS - BUSINESS ADMINISTRATION
MARSHALL UNIVERSITY
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