Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Work Availability
Timeline

Joslyn Hintz

Star,ID

Summary

Detail-oriented Loan Processor and Banking Member Service Representative with extensive experience in loan origination and member services. Proven ability to excel in high-pressure environments, supported by strong organizational skills and a typing speed of 70 wpm. Proficient in Microsoft Office Suite and adept at utilizing both Apple and Intel-based systems to enhance operational efficiency. Committed to fostering collaboration and improving client satisfaction through exceptional interpersonal skills.

Overview

8
8
years of professional experience

Work History

Insurance agent secretary, Customer Service, Office Manager, Mortgage Loan Processor

Chase Bank
Phoenix, AZ
10.2011 - 09.2012
  • Processed loans from application up to closing
  • Responsibilities included: maintaing communication with borrower and real estate agent, setting proper expectations, obtaining and reviewing proper documentation, submitting to underwriting and then to closing

Mortgage Loan Processor

USAA Federal Savings Bank
Phoenix, AZ
05.2011 - 08.2011
  • Processed VA loans from application up to closing
  • Responsibilities included: maintaing communication with borrower and real estate agent, setting proper expectations, obtaining and reviewing proper documentation, submitting to underwriting and then to closing

Member Services

Utah Community Credit Union
Provo, UT
03.2005 - 12.2010
  • Worked in call center doing member services, helped manage and set up accounts, transfers, and online bill payer support
  • Processed for 4 loan officers in the mortgage department
  • Accountability for accuracy and entire process for loan applications
  • Responsibilities included: analyzing applications, pay stubs, taxes, bank statements, preparing and running file through automated underwriting system, ordering and reviewing title reports, appraisals and insurance, screening file to get through underwriting without any conditions, preparing and sending closing docs, also trained to fund and ship files to investors
  • Familiar with all types of loans: Conventional, FHA, VA, Rural Development, Purchases and Refinances
  • Kept an average pipeline of 60 active loans per month
  • Closed an average of 40 loans per month
  • Supervised mortgage loan processing department

Office Manager

The Fortius Group
Alpine, UT
08.2007 - 04.2008
  • Passed the Utah Mortgage Loan Officer Exam and Real Estate Exam
  • Worked on marketing packages for potential investors
  • Managed entire investment office

Education

Brigham Young University, Provo, UT
01.2002

High School -

Millard West High School, Omaha, NE
01.1998

Skills

  • Client needs analysis
  • Client account management
  • Customer follow-up
  • Customer service

Languages

Spanish
Limited

Accomplishments

  • Promoted from loan processor to manager of loan processsing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Insurance agent secretary, Customer Service, Office Manager, Mortgage Loan Processor - Chase Bank
10.2011 - 09.2012
Mortgage Loan Processor - USAA Federal Savings Bank
05.2011 - 08.2011
Office Manager - The Fortius Group
08.2007 - 04.2008
Member Services - Utah Community Credit Union
03.2005 - 12.2010
Brigham Young University - ,
Millard West High School - High School,

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Joslyn Hintz