Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

Ann Tendal

Estherville,IA

Summary

Dynamic Care Coordinator with a proven track record at Human Services of Faribault and Martin Counties, excelling in case management and patient education. Skilled in fostering client relationships and implementing effective care plans, I advocate for individual needs while ensuring comprehensive documentation and support, enhancing overall client satisfaction and empowerment.

Overview

6
6
years of professional experience

Work History

Care Coordinator/ Family Support Specialist

Human Services of Faribault and Martin Counties
Fairmont, MN
07.2022 - Current
  • Coordinated care plans for clients, ensuring timely access to services and resources.
  • Collaborated with multidisciplinary teams to develop individualized treatment strategies.
  • Monitored client progress, adjusting care plans based on changing needs and feedback.
  • Facilitated communication between clients, families, and service providers to enhance support networks.
  • Educated clients about available resources, fostering informed decision-making regarding their care options.
  • Advocated for client needs within community organizations, strengthening service delivery partnerships.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Implemented evidence-based interventions that improved overall patient satisfaction with the care process.

Matron of Female Inmates

Emmet County Sheriff's Office
Estherville, IA
10.2019 - Current

Assisted Deputies with female Inmates Transports

Sexual Assault Victim Advocate

Centers Against Abuse and Sexual Assault
Emmet And Palo Alto Counties
02.2020 - 07.2022
  • Provided trauma-informed support to survivors, ensuring a safe and empathetic environment.
  • Facilitated access to resources, including counseling and legal assistance for victims of sexual assault.
  • Coordinated crisis intervention services, effectively managing immediate needs of clients in distress.
  • Developed and implemented educational programs on prevention strategies within the community.
  • Collaborated with law enforcement and healthcare providers to streamline victim support processes.
  • Conducted needs assessments to tailor advocacy services to individual survivor circumstances.
  • Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
  • Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
  • Educated community members on sexual assault prevention, contributing to increased awareness and bystander intervention.
  • Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
  • Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
  • Participated in community outreach events to raise awareness about the organization''s services and build partnerships with local agencies.
  • Enhanced victim support by implementing trauma-informed care strategies and techniques.
  • Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
  • Continuously expanded professional knowledge by attending trainings, conferences, and workshops related to trauma-informed care and advocacy best practices.
  • Assisted victims in navigating legal processes, advocating for their rights throughout the judicial system.
  • Conducted thorough assessments of client needs, connecting them with appropriate resources such as counseling and financial assistance.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.

Education

Master of Science - Organizational Leadership

Buena Vista University
Storm Lake, IA
12-2025

Bachelor of Arts - Psychology

Buena Vista University
Storm Lake, IA
12-2019

Bachelor of Science - Criminology

Buena Vista University
Storm Lake, IA
12-2019

Associate of Science - General Studies

Iowa Lakes Community College
Estherville
05-2019

Associate of Arts - Paralegal Studies

Iowa Lakes Community College
Estherville
05-1992

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Patient advocacy
  • Documentation proficiency
  • Multidisciplinary team collaboration
  • Goal setting
  • Scheduling

Timeline

Care Coordinator/ Family Support Specialist

Human Services of Faribault and Martin Counties
07.2022 - Current

Sexual Assault Victim Advocate

Centers Against Abuse and Sexual Assault
02.2020 - 07.2022

Matron of Female Inmates

Emmet County Sheriff's Office
10.2019 - Current

Master of Science - Organizational Leadership

Buena Vista University

Bachelor of Arts - Psychology

Buena Vista University

Bachelor of Science - Criminology

Buena Vista University

Associate of Science - General Studies

Iowa Lakes Community College

Associate of Arts - Paralegal Studies

Iowa Lakes Community College

Accomplishments

Member of PSI-CHI, a National Honor Society Psychology Sorority

Dean's List throughout all Schooling

Who's Who in American Businesswomen

Graduated Magna Cum Laude for Bachelor's and Master's Degrees with a cumulative GPA of 3.834

Ann Tendal