Ann Wells
Union,MO
Summary
Seasoned Operations Manager and talented leader with 35 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
38
38
years of professional experience
Work History
Operations Manager
Mercy Eye Care Services
01.2022 - Current
- Oversight of Multiple Locations: Managed four retail/clinic optometry locations, achieving operational consistency and high service standards across all sites.
- Training & Development: Created a comprehensive training program and manual for onboarding both staff and optometrists, enhancing team efficiency and reducing onboarding time.
- POS System Management: Acted as the point person for the computer POS system, handling updates, training, and ensuring smooth transitions for system changes and upgrades.
- Accounts Receivable Improvement: Developed and implemented a new accounts receivable process that successfully reduced AR over 60 days from over 40% to under 20% department-wide within 90 days, with sustained success.
- Financial Management & Budgeting: Led budget planning and financial performance monitoring, focusing on sales and productivity, including setting productivity standards, selecting products, pricing, negotiating vendor contracts, and analyzing insurance plan reimbursements.
- Project Management: Spearheaded location refreshes and relocations, ensuring seamless transitions and sustained operational continuity.
- Innovation in Patient Services: Developed an online contact lens order system, streamlining patient orders and improving department efficiency.
- POS System Development & Integration: Led development and implementation of a new POS system integrated with hospital's EHR system, providing training and support to staff throughout process.
Office Manager
Mercy Eye Care
01.2001 - 01.2022
- Supervised and evaluated performance of optometrists, opticians, and other personnel to uphold high standards of patient care and operational efficiency.
- Work Scheduling & Assignments: Developed work schedules and assignments for staff, ensuring optimal coverage and efficient resource utilization across the department.
- Recruitment & Hiring: Led the recruitment, hiring, and training of new personnel, ensuring the selection of qualified individuals aligned with organizational goals.
- Created comprehensive management training program and educational materials to enhance leadership capabilities within department.
- Led recruitment, hiring, and training of new personnel, selecting qualified individuals to align with organizational goals.
- Inventory Management System: Developed and implemented an efficient inventory management system to ensure optimal stock levels and cost control.
- Optical POS System Management: Functioned as the point person for the optical POS system, overseeing training, implementation, and troubleshooting to ensure seamless system operation.
- Claims Billing Transition: Successfully initiated and led the transition to electronic claims billing for the department, reducing the average days in accounts receivable by 60%.
- Financial Reporting & Analysis: Created and maintained systems for financial reporting and analysis, enabling informed decision-making and fiscal oversight.
- Financial Assistance Programs: Implemented and administered programs for patients facing financial hardships, collaborating with primary care teams to ensure continuity of care.
Office Manager
West County Ophthalmology
01.1999 - 01.2001
Co-Owner
Busy Bee Shoe Repair/Alterations and Like New Shoe Repair
01.1990 - 01.2000
Office Manager/Company Trainer
Crown Optical
01.1995 - 01.1999
Optician
Sterling Optical
01.1993 - 01.1995
Optician
Sam’s Optical
01.1990 - 01.1991
Lab Tech/Optician
Family Vision Center
01.1989 - 01.1990
Education
Mercy Leadership Formation
Mercy Hiring For Fit
Associate of Arts - Business Administration
East Central Community College
01-2018
undefined
Phi Beta Kappa
01-2016
Mercy Right Relationships
01-2016
Skills
- Problem-solving
- Team leadership
- Operations monitoring
- Operational efficiency
- Decision-making
- Financial management
- Operations management
- Customer service
Community Service
CASA, Court Appointed Special Advocate, 2018, 2023
Timeline
Operations Manager
Mercy Eye Care Services
01.2022 - Current
Office Manager
Mercy Eye Care
01.2001 - 01.2022
Office Manager
West County Ophthalmology
01.1999 - 01.2001
Office Manager/Company Trainer
Crown Optical
01.1995 - 01.1999
Optician
Sterling Optical
01.1993 - 01.1995
Co-Owner
Busy Bee Shoe Repair/Alterations and Like New Shoe Repair
01.1990 - 01.2000
Optician
Sam’s Optical
01.1990 - 01.1991
Lab Tech/Optician
Family Vision Center
01.1989 - 01.1990
undefined
Phi Beta Kappa
Mercy Leadership Formation
Mercy Hiring For Fit
Associate of Arts - Business Administration
East Central Community College
Mercy Right Relationships