ANN WILSON
Charlotte,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Manager
Keep Truckin’ LLC
12.2021 - 01.2024
- Sales/ Marketing, Mangerial duties, Negotiate contracts and rates, Administrative Duties, Load/Unload Cargo Van, Customer Service, Deliver Packages
- Established a successful business by identifying market needs and developing innovative solutions.
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created organization's mission and vision statements for use by employees.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Established organizational mission statement through extensive collaboration and review.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Sales Ambassador & Personal Shopper
Ralph Lauren Polo Big&Tall
10.2022 - 03.2023
- Greet Customers, Provide Exceptional Customer Service, Make soliciting calls (outgoing/inbound), Personal shop via in person & online, Reception, Merchandising.
- Increased sales by building strong relationships with clients and providing excellent customer service.
- Developed new business opportunities through targeted prospecting and cold calling efforts.
- Exceeded quarterly sales goals consistently by effectively managing a pipeline of leads.
- Strengthened brand presence in key markets through strategic planning and implementation of sales initiatives.
- Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
- Provided valuable feedback to management, contributing to improvements in product offerings and overall customer satisfaction.
- Established long-term partnerships with key clients, resulting in repeat business and increased revenue growth.
Professional Truck Driver
Ruan Transport
07.2022 - 08.2022
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
- Demonstrated strong knowledge of DOT regulations, ensuring compliance with all applicable laws during transportation activities.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Professional Truck Driver
J.B HUNT
05.2018 - 07.2022
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Maintained accurate records of miles driven, fuel expenses, and delivery details for efficient reporting and cost analysis.
- Navigated complex road conditions, adapting driving techniques to maintain safety standards during adverse weather events.
- Exhibited exceptional time management skills, consistently meeting deadlines while balancing multiple responsibilities simultaneously.
- Consistently maintained clear lines of communication between company management, dispatchers, customers, and peers to ensure smooth operations at all times.
- Managed challenging situations calmly under pressure; addressing mechanical breakdowns or unforeseen delays in an organized manner while keeping stakeholders informed as needed.
- Demonstrated attention to detail when completing paperwork accurately; submitting bills-of-lading promptly upon arrival at the destination for efficient processing.
- Participated in ongoing training opportunities, staying up to date on industry best practices and advancements in trucking technology for continued professional growth.
- Utilized strong problem-solving skills when faced with unexpected obstacles during transportation, identifying alternative routes or solutions as needed to prevent major disruptions.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Verified contents of inventory loads against Bills of Lading.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maximized load safety by balancing, securing, and weighing products.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Fastened chains, straps, covers, and binders to secure load during transit.
Education
Commerical Drivers Licenses - Professional Truck Driver
Charlotte Truck Driver Training School
Charlotte, NC11.1999
Skills
- Communications
- Computer
- Organization
- Problem Solving
- Business Administration
- Marketing
- Policy Implementation
- Performance Management
- Business Development
- Contract Management
- Strategic Planning
- Complex Problem-Solving
- Sales Techniques
- Business Planning
- Time Management
- Schedule Preparation
- Negotiation
- Quality Assurance
- Organizational Skills
- Decision Making
- Emotional Intelligence
- Cross-functional Teamwork
- Idea Development and Brainstorming
- MS Office
- Professional and Courteous
- Task Delegation
- Problem Resolution
- Good Judgment
- Computer Skills
- Technical Proficiency
Timeline
Sales Ambassador & Personal Shopper
Ralph Lauren Polo Big&Tall
10.2022 - 03.2023
Professional Truck Driver
Ruan Transport
07.2022 - 08.2022
Manager
Keep Truckin’ LLC
12.2021 - 01.2024
Professional Truck Driver
J.B HUNT
05.2018 - 07.2022
Commerical Drivers Licenses - Professional Truck Driver
Charlotte Truck Driver Training School
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