Hannah Whelan
Ocean View
Summary
Dedicated Manager experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed
Overview
10
10
years of professional experience
Work History
Manager
Rooted Wellness(Formally Village Pharmacy)
Marmora
03.2023 - Current
- coordinated with reps to ensure weekly stock levels met store demands
- Promoted to Manager, overseeing daily store operations and staff support
- managed inventory, placed weekly orders, and optimized stock levels for customer satisfaction
- communicated with product representatives to order merchandise and strengthen vendor relationships
- Handle POS transactions including cash, credit, returns, and refunds with accuracy
- Assist customers with questions regarding products and prescriptions
- Maintain clean, organized workspaces and store presentation
- Monitor shelves and displays to ensure proper stocking
Cashier
Ace Hardware
Ocean View
10.2022 - 03.2023
- I am currently a cashier at a hardware store.
- Handled POS system for credit, cash, exchanges, returns, and refunds, ensuring smooth transactions.
- Answered phone calls promptly, providing effective assistance to customer inquiries and concerns.
- Checked shelves and displays for proper stocking, maintaining inventory organization and availability.
- I maintain a clean work space as well as cleaning and wiping down POS systems, register, computer, keyboard and every item that is constantly getting touched.
- Learned to mix paint and cut house and car keys.
Customer Service Rep
Acme Markets
Sea Isle City
01.2019 - 09.2021
- Delivered exceptional customer service to all customers entering the store.
- Provided exceptional customer service to every customer that walks in.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Successfully answered each phone call to ensure the best help with each customer's questions and concerns.
- Managed cash register, provided customer support, and supervised night shifts, ensuring smooth operations.
- Operated POS system for transactions and returns.
Cashier
CVS Health
Sea Isle City/Ocean City
06.2018 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Handled POS system including credit, cash, exchange, returns and refunds.
- Worked as cashier at store, managing daily transactions and customer interactions.
- Delivered exceptional customer service to ensure satisfaction for every customer.
- Assisted customers with product inquiries and concerns to enhance their shopping experience.
- Successfully answered each phone call to ensure the best help with each customer's questions and concerns.
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion.
- Modified work schedule and accepted additional shifts to support staffing needs.
Cashier
Ocean View Campground
Ocean View
05.2016 - 09.2016
- Handled POS system transactions including credit, cash, exchange, returns, and refunds to ensure accurate cash flow.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided exceptional customer service to every customer that walks in.
- Assisted customers in selecting merchandise to improve their shopping experience.
- Welcomed customers and provided guidance to help them find desired merchandise.
- Maintained clean, organized inventory and curated seasonal displays to attract customer interest.
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly fashion.
- Actively stayed informed about the latest sales and loyalty programs.
Education
High School Diploma -
Ocean City High School
Ocean City, NJ06-2018
Skills
- Team Leadership
- Operational Oversight
- Account management
- Process Improvement
- Financial Reporting
- Vendor relations
- Customer service
- Customer needs analysis
- Customer trust building
- Inventory management
- Inventory Stocking
- Retail
- Organization
- Communications
- Cash handling
- Answering phone calls
Timeline
Manager
Rooted Wellness(Formally Village Pharmacy)
03.2023 - Current
Cashier
Ace Hardware
10.2022 - 03.2023
Customer Service Rep
Acme Markets
01.2019 - 09.2021
Cashier
CVS Health
06.2018 - 09.2018
Cashier
Ocean View Campground
05.2016 - 09.2016
High School Diploma -
Ocean City High School