Ann Wright

Forest Hills,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

years of professional experience

Work History

Office Manager

Winka Service

Cutler Bay, FL

04.2015 - 12.2019

Developed and implemented office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
Coordinated meetings, conferences, travel arrangements and department activities.
Ordered supplies and equipment to maintain adequate inventory levels.
Maintained filing system for records, correspondence and other documents.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Answered phone calls, responded to emails, routed mail and coordinated courier services.

Education

Bachelor of Science - Marketing / Sales

UWI

Jamaica WI

05-1994

High School Diploma -

Old Harbour High School

Jamaica WI

06-1990

Skills

Inventory Control
Billing
Bookkeeping
Workforce Management

Customer Service
Scheduling
Conflict Management

Healthcare Provider

At the onset of Covid19, I completed the CNA course at Access Careers Healthcare Training ... qualifying me as a healthcare personnel. In that capacity, I worked as a Healthcare aide for four years, servicing elders of varied illnesses including Alzheimer's disease.

Marketing and sales manager

I managed a clothing store for 15 years where I was responsible for purchasing and sales. Clients satisfaction, accounting and delegating.

Timeline