Ann Xanders
Brandon,FL
Summary
Dedicated Service Coordinator with a proven track record in customer service and effective communication. Skilled in resolving inquiries and enhancing client satisfaction by coordinating service schedules and training new team members.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Longhorn Steakhouse
Brandon, FL
03.2023 - Current
- Managed incoming calls to resolve customer inquiries and enhance service experience. and inquiries from customers regarding services offered.
- Communicated with customers post-service to address final questions and gauge customer satisfaction levels.
- Delivered customer service to promote client satisfaction and loyalty.
- Provided timely feedback to management on service failures and customer concerns.
- Facilitated team meetings to improve communication and service efficiency.
- Collaborated with management to implement new menu items effectively.
- Monitored dining area for cleanliness and adherence to health regulations.
- Tracked supplies and placed orders to maintain inventory levels.
- Prepared monthly reports summarizing current service activities.
Service Coordinator
Carrabba Italian Restaurant
Brandon, FL
04.2021 - 03.2026
- Scheduled and organized service shifts to optimize staffing levels during busy periods. to ensure adequate staffing during peak hours.
- Communicated with kitchen staff to streamline order processing and delivery.
- Managed customer inquiries and resolved service-related issues promptly.
- Trained new team members on service standards and operational procedures.
- Collaborated with management to implement new menu items effectively.
- Monitored dining area for cleanliness and adherence to health regulations.
- Facilitated team meetings to improve communication and service efficiency.
- Coordinated service schedules and appointments with clients.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided customer service to ensure client satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
Education
Bachelor of Science - Marketing Management
Johnson C. Smith University
Charleston , SCSkills
- Customer service
- Service scheduling
- Staff scheduling
- Training new employees
- Performance monitoring
- Attention to detail
- Communication skills
- Customer engagement
- Decision-making
- Multitasking and organization
- Data reporting
- Supply chain coordination
- Call center experience
- Staff training
- Client relationship management
Timeline
Service Coordinator
Longhorn Steakhouse
03.2023 - Current
Service Coordinator
Carrabba Italian Restaurant
04.2021 - 03.2026
Bachelor of Science - Marketing Management
Johnson C. Smith University