Summary
Overview
Work History
Education
Skills
Timeline
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Ann Zimmerman

Dublin,OH

Summary

PROFESSIONAL SUMMARY: Versatile and dynamic leader overseeing all network, internet and data services for all K-12 and Higher Education Institutions within the State of Ohio. Over twenty-five years of successful project and account management experience with excellent problem solving and communication skills.

Overview

18
18
years of professional experience

Work History

Senior Business Relationship Manager

JP Morgan Chase
01.2005 - 01.2006
  • Lead the Client Service team of business relationship Managers in providing excellent client support for internet and network services including a variety of software and educational products for 87 Higher Education Institutions and 600+ K-12 clients in Ohio
  • Promote and support current network applications that include data center co-location, disaster recovery, Internet2, virtualization software, cloud connectivity and educational products while identifying new network applications and ever evolving new products for research and education
  • Assist all Higher Education and K-12 customers in Ohio in expanding their current connectivity or provisioning new connections to expand the Institution’s infrastructure to the OARnet backbone
  • Coordinate all network connectivity for all products and services including specialty applications traversing the OARnet network
  • Create, coordinate and deliver numerous presentations for a multitude of audiences including national organizations to promote all OARnet services within Ohio and nationally
  • Negotiate and act as a liaison with multiple vendors including software, hardware, fiber, and equipment for connectivity
  • Negotiate and manage contract terms, billing, maintenance and administration
  • Maintain all on-going support of all products and services
  • Collaborate with State and National organizations.

Inventory and Operations Manager

01.2005 - 01.2006
  • Supervise telecom analysts for completion of all Telecom Research requests for accurate billing and telephony inventory for all domestic Corporate and Branch locations for JP
  • Organ Chase
  • Provided monthly metrics and established the process for new locations, and acquisitions within the lines of business while coordinating with Accounts Payable for accurate billing and records.

Sales Support Manager, Project Manager, Senior Account Executive

Qwest Communications
Dublin, Ohio
01.1993 - 01.2004
  • Managed a team of 9 account managers over a 10-state region and maintained over $70 million in yearly revenue
  • Renewed three major state contracts representing over 60% of the region revenue
  • Collected over $2 million past due balances and negotiated the renewal of contracts
  • Negotiated product and pricing to renew contracts that included internet services, voice and hosted solutions
  • Worked with customers to trouble shoot network and billing issues
  • Audited the disconnect process of off-net circuits with corresponding vendors and discontinued billing
  • Liaison between Qwest Provisioning and the Local Exchange Carriers
  • Track circuits and created associated reports for all projects by locations
  • Marketed telecommunication services to medium and large business customers
  • Received sales awards for consistently exceeding quotas
  • Generated leads and identified targeted business and prepared proposals for presentations for telecommunication needs and corresponding costs.

ACCOUNT EXECUTIVE

Cincinnati Bell Long Distance
Dayton, Ohio
01.1992 - 01.1993
  • Established and secured Long Distance Service for small and midsize commercial customers through consistent lead generation.

ACCOUNTANT, ACCOUNT CLERK III, Account Clerk

The Ohio State University
01.1988 - 01.1992
  • UNITS, Telephone Services, Graduate Housing, Graduate Housing
  • Aintained purchasing activities, tracked expenditures and assisted in coordinating all bid inquiries for data processing and telecommunication equipment, supplies and service contracts
  • Processed all purchase orders, coordinated journal entries and auditing for a $25 million budget
  • Trained and advised 300 staff members regarding University purchasing regulations.Maintained databases for all financial data for all graduate student renters residing within four units owned by the University.

Education

B.A. -

Rutgers University

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The Ohio State University

Skills

  • On-scene Reporting
  • News Item Examination
  • Decision Making
  • Lead Follow Up
  • Relationship Building
  • Verbal and Written Communication
  • Customer Service
  • Specialized Area Reporting
  • Detail-Oriented
  • Problem Solving
  • Staff Collaboration
  • Critical Thinking

Timeline

Senior Business Relationship Manager

JP Morgan Chase
01.2005 - 01.2006

Inventory and Operations Manager

01.2005 - 01.2006

Sales Support Manager, Project Manager, Senior Account Executive

Qwest Communications
01.1993 - 01.2004

ACCOUNT EXECUTIVE

Cincinnati Bell Long Distance
01.1992 - 01.1993

ACCOUNTANT, ACCOUNT CLERK III, Account Clerk

The Ohio State University
01.1988 - 01.1992

B.A. -

Rutgers University

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The Ohio State University

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