Tim Barraco
Goodrich,MI
Summary
Motivated individual with experience in leadership and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Business Relationship Manager
JPMorgan Chase
07.2016 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated relationships with branch partners and other areas in the bank
- Exceeded goals for sale of bank products and services and achieved performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Facilitated workshops to educate employees on product features and benefits.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
Branch Manager
JPMorgan Chase
04.2009 - 06.2016
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production by coaching employees on company sales strategies.
Branch Manager
HSBC Bank
05.2005 - 04.2009
- Assessed employee performance and developed improvement plans.
- Examined customer loan applications for loan approvals and denials.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Submitted loan applications to underwriter for verification and recommendation.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Skills
- Business Relationship Cultivation
- Team Leadership
- Relationship Building and Management
- Loans
- Customer Service
- Excellent Communication
- Strategic Selling
- Time Management
- Critical Thinking
- Product Expertise
- Sales Proficiency
- Overcoming Objections
Accomplishments
- 2023 Leadership Development Program Graduate
- 2021 & 2022 Business Relationship Manager National Achiever
- 2016 through 2020 Business Relationship Manager Top Performer
- 2015 Branch Manager National Achiever
Timeline
Senior Business Relationship Manager
JPMorgan Chase
07.2016 - Current
Branch Manager
JPMorgan Chase
04.2009 - 06.2016
Branch Manager
HSBC Bank
05.2005 - 04.2009
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