Gloria Morgan
Queens,NY
Summary
Accomplished Senior Business Relationship Manager with a proven track record at JPM Chase, enhancing client engagement and fostering long-term partnerships. Expert in operations management and leveraging excellent communication to drive business growth. Achieved significant improvements in customer satisfaction and efficiency, demonstrating a strong ability to influence and manage workloads effectively.
Overview
34
34
years of professional experience
Work History
Senior Business Relationship Manager
JPM Chase
03.2013 - Current
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Collaborated closely with product development teams to ensure alignment between client requirements and offerings.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Delivered comprehensive training programs for new team members, enhancing productivity and skillsets.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
- Developed and managed relationships with vendors to establish cost-effective products and services.
- Developed customer surveys to measure customer satisfaction and identify areas of improvement.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- 2018 2019 2020 Outstanding National Achiever
- 2021 National Achiever
Business Relationship Manager
Citibank
03.1990 - 03.2013
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Utilized advanced financial analysis techniques to accurately assess client needs.
- Delivered comprehensive training programs for new team members, enhancing productivity and skillsets.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Championed corporate social responsibility initiatives that aligned with company values and positively impacted the community.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Supported sales teams by providing subject matter expertise during complex deal negotiations.
Education
Trinidad And Tobago
Skills
- Operations Management
- Workload Management
- Client Engagement
- Influencing skills
- Excellent Communication
- Time Management
- Written and verbal communication
- Relationship Building
Timeline
Senior Business Relationship Manager
JPM Chase
03.2013 - Current
Business Relationship Manager
Citibank
03.1990 - 03.2013
Trinidad And Tobago
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