Sai Vivek Viswanadha

Overview:
Contributed to a hybrid Salesforce Sales and Service Cloud project focused on optimizing lead management, routing, scoring, and automation to streamline loan origination and customer engagement processes.

Key Contributions:

• Designed and implemented Lead Routing logic using a combination of Flows and Apex, enabling intelligent assignment across sales teams based on predefined criteria.
• Built custom Loan Creation logic using Lightning Web Components (LWC), integrating Salesforce with Encompass to support seamless loan initiation workflows.
• Implemented Lead and Opportunity Scoring models to improve sales forecasting and prioritization, using custom fields and automation.
• Developed and enhanced a Bulk Reassignment Tool in LWC to enable mass updates of leads and opportunities by managers, improving operational efficiency.
• Integrated Address Validation using Aura Components and a third-party Lead Transfer Service for real-time accuracy during lead conversion.
• Enhanced Lead and Opportunity record pages with dynamic Lightning components and utility bar improvements, boosting productivity for sales agents.
• Built and optimized Omni-Channel Routing logic for Leads to ensure timely assignment to the right service agents across support queues.
• Created Record-Triggered Flows to automate critical processes such as case creation, ownership updates, and follow-ups.
• Improved Error Logging mechanisms for Apex and Flows to support better monitoring and faster debugging.
• Refactored existing Apex Test Classes to enhance code coverage and add meaningful assertions for better regression protection.
• Collaborated in version control and deployments using Bitbucket and standard CI workflows.

Overview:
DEX is Siemens’ global digital marketplace designed for purchasing and managing digital products and services across multiple regions including the US, Germany, Japan, Canada, China, Mexico, and Spain. The platform enables users to try, purchase, and manage subscriptions while interacting with sales teams via integrated chat functionality.

Key Contributions:

• Played a key role in building and enhancing a Salesforce B2B Commerce Cloud solution covering the full eCommerce flow: Product Listing Page (PLP), Product Detail Page (PDP), Cart, Checkout, and Order Management.
• Migrated legacy Visualforce pages to modern Lightning Web Components (LWC) for Order Info and Order Review screens, significantly improving performance and UX.
• Developed and deployed custom LWC components for community (Experience Cloud) sites to support personalized customer experiences.
• Implemented automation using Flows and Process Builders for managing Closed-Won Opportunities and creating Renewal Opportunities.
• Configured and maintained B2B Commerce Admin Settings, including Product Index Refresh, Page Label Indexing, and Catalog Management.
• Worked on advanced B2B Commerce features such as Dynamic Bundle Kits to offer flexible product combinations.
• Participated in peer-to-peer code reviews to ensure clean, maintainable code aligned with best practices.
• Leveraged Copado for version control, deployment pipelines, and change tracking across environments.
• Utilized Salesforce APIs via frameworks to connect external services and streamline order-related data flows.
• Hands-on experience with standard Salesforce configuration: Custom/Standard Objects, Workflows, Record Types, Page Layouts, Validation Rules, Profiles, Roles, Reports, and Dashboards.

Overview:
Delivered a Member 360 solution for clinicians to verify patient/member identity and view real-time healthcare coverage, plan details, and policy information. The platform, built on Salesforce Experience Cloud and aligned with Health Cloud principles, offered a single source of truth by integrating multiple systems and displaying member insights through Lightning Web Components.

Key Contributions:

• Developed and optimized LWC components for the Member 360 page, improving usability and access to key health data for clinicians.
• Created custom components to display coverage history, eligibility status, and policy-level information with seamless API integration.
• Hosted LWC components on Experience Cloud sites, supporting external access for authorized clinical users and staff.
• Worked on custom objects and complex relationships to model patient/member data, policies, and interactions in line with healthcare data structures.
• Built and maintained Flows and Process Builders to automate tasks such as eligibility validation and plan updates.
• Contributed to peer code reviews ensuring code quality, maintainability, and HIPAA-conscious best practices.
• Used Copado for deployment, version control, and promoting changes across environments efficiently.
• Integrated external data sources via a reusable API framework, enhancing the accuracy and completeness of member information displayed to end users.

Overview:
Carnival Corporation, the world's largest leisure travel company, engaged in a Salesforce implementation to manage crew records, monitor fleet status, and optimize customer account management for its cruise line brands. The project involved building a solution to track crew data and integrate fleet status using Salesforce’s Lightning and Apex tools.

Key Contributions:

• Salesforce Customization & Admin: Managed user account creation, roles, profiles, and security configurations, aligning Salesforce with the company’s operational needs.
• Apex & Lightning Development: Developed Apex classes, triggers, and Visualforce pages to implement custom business logic for crew and fleet management, as well as migrated legacy Visualforce pages to Lightning Components.
• Integration & Data Management: Consumed REST APIs to display dynamic data tables, and implemented CSV data imports for seamless record uploads. Addressed governor limit issues through optimized Apex logic.