Anna A Alexander
New Orleans,LA
Summary
Experienced Organized and Detailed Oriented Professional seeking to utilize my strong communication and problem-solving skills to support teams in a project and administrative management position. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
29
29
years of professional experience
Work History
Senior Passport Specialist
United States Department of State
New Orleans
06.2015 - Current
- Reviewed and updated procedural documentation to align with evolving policies and best practices in passport services.
- Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
- Served as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
- Monitored compliance with department protocols, addressing potential risks in processing procedures promptly and effectively.
- Served as a mentor to junior staff on regulatory requirements and effective case management techniques.
Secretary to Operations Director
Internal Revenue Service
Farmers Branch, TX
07.2007 - 06.2015
- Responsible for requisition initiation, review, monitoring PO invoicing and identification for deficiencies for procurement of services/goods.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Drafted official correspondence and documentation, adhering to IRS standards for clarity and compliance.
- Conducts research on regulations, administrative procedures and policies, and other written guidance relating to a large variety of issues that impact the organization to ensure compliance.
- Regularly performed Receipt and Acceptance to agency vendor contract and also use of Convenience Check.
- Reviewed flow of documents to determine whether applicable regulations and procedures are being adhered to, and desired results are being reflected in accounting records.
Administrative / Project Management Assistant, Assistant Vice President of Business Affairs
University of Texas at Dallas
Richardson, TX
06.2006 - 06.2007
- Recipient of Business Affairs Stars Award 2007 during tenure with the University of Texas at Dallas. Represented the Assistant Vice-President at executive meetings, training sessions during her absence regarding university-wide meetings. Responsible for managing the day-to-day operations of the Assistant Vice President's office as well as managing numerous projects including facilities and records retention management, open records and institutional facilities inventory. Independently and effectively prepared, compiled, reviewed and analyzed data necessary to complete the assigned projects.
- Worked in coordination with the University's Office of Strategic. Planning to effect system changes in connection with completion of the University’s Facilities management Completion and Reporting to the State of Texas. Highly effective multitasker with excellent oral and written communication skills.
- Prepared technical and non-technical reports for the Assistant Vice-President and created a filing system for quick retrieval of documents. Consistently prioritized work and balanced workload requirements to complete the assigned projects. Possess excellent customer service skills and the ability to work well with others.
- Possess the knowledge, skills and abilities to interpret administrative decisions and policies. Ability to work independently, efficiently, and effectively in a highly distractive setting. Prepared purchase orders and other expenditures. In my capacity as an administrative assistant / project management assistant, I organized and management resources on a daily basis to complete the assigned Management Project, Real Property Inventory Project, Records Retention Project, and Re-Accreditation Project within the defined scope. Created electronic and paper file management system Prepare and maintain financial ledger and budget expenditures. Maintained electronic and paper for audit purposes. Reconcile accounts. Maintain electronic calendar and schedule meetings. Composed correspondence.
Courtroom Deputy to Chief Judge / Case Manager
United States Bankruptcy Court, Eastern District of Louisiana
New Orleans, LA
05.1997 - 01.2006
- Served as Courtroom Deputy for Chief Judge and for visiting Judges presiding Eastern District of Louisiana. Conscientious to detail review of bankruptcy cases (all chapters).
- Identified issues for concern and initiated corrective actions. Provided excellent customer service assessing customer's needs, providing assistance to properly identify and resolves issues/deficiencies.
- Provided support for the presentation of evidence and other exhibits in and adversarial proceedings in federal bankruptcy court. Organized case for efficient retrieval through automation such as scanning, indexing and coding documents into a database.
- Monitored daily docket entries to avoid conflict or incompatibility with case movement. Reviewed case filings, and documents by the bar, debtors, creditors and trustees. Examined and analyzed electronic case record daily to ensure documents were entered and hiked correctly.
- Prepared and drafted Notice of Deficiencies to the originator. Prepared monthly case management reports providing resolution and technical questions regarding case movement. Received excellent feedback on my work.
Education
Bachelor of Arts - Social Sciences
Tulane University
New Orleans, LA05-1994
Post-Graduate Certification - Paralegal Studies
Tulane University
12-1998
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Xavier University of Louisiana
01-1992
Skills
- Windows, Excel, Microsoft Power Point
- Critical thinking
- Data management
- Analytical thinking
- Organizational skills
- Training & Development
Accomplishments
- 2014 Outstanding Performance Award, Internal Revenue Service
- 2012 Participant Advance Development Human Resource Employee Performance Training, Internal Revenue Service
- 2011 Equal Employment Investigator (EEO) Training (Assigned EEO Investigator – TCMC), Internal Revenue Service
- 2011 Completed Potential Development Program, Internal Revenue Service
- 2010 Equal Employment Opportunity Commission (EEOC) Investigator Federal Sector – Certified as EEO Investigator, 2010
- Microsoft Excel Training, 2007
Timeline
Senior Passport Specialist
United States Department of State
06.2015 - Current
Secretary to Operations Director
Internal Revenue Service
07.2007 - 06.2015
Administrative / Project Management Assistant, Assistant Vice President of Business Affairs
University of Texas at Dallas
06.2006 - 06.2007
Courtroom Deputy to Chief Judge / Case Manager
United States Bankruptcy Court, Eastern District of Louisiana
05.1997 - 01.2006
Post-Graduate Certification - Paralegal Studies
Tulane University
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Xavier University of Louisiana
Bachelor of Arts - Social Sciences
Tulane University