Anna Addison
Anchorage,US
Summary
10 years of diverse experience in customer service and administrative roles, excelling in team management, route coordination, and performance monitoring. Demonstrates strong skills in supervision and training, with a proven track record of enhancing operational efficiency and guest satisfaction. Committed to leveraging expertise in payroll and purchasing to drive service excellence and operational success.
Overview
7
7
years of professional experience
Work History
Housekeeper
Vacasa Inc.
Anchorage, Alaska
06.2025 - Current
- Maintain cleanliness in over 50 vacation properties, ensuring guest satisfaction and comfort.
- Efficiently manage time to complete daily tasks, enhancing operational efficiency.
- Collaborate with team to address guest concerns, improving service quality.
- Implement safety protocols to maintain a hazard-free environment.
- Achieve high guest satisfaction scores through attention to detail and service excellence.
Supervisor Customer Services
USPS
Anchorage, Alaska
10.2018 - 06.2025
- Supervise 36 employees (clerks, carriers, custodians), 24 city routes and 27 delivery vehicles.
- Conduct route inspections and route evaluations.
- Monitor bargaining unit employee interactions.
- Coordinate work operations, including retail, delivery, logistic and mail processing.
- Provide training and monitor performance.
- Conduct daily team meetings.
- Investigate grievances.
- Analyze delivery reports to resolve deficiencies.
- Provide regular status reports to leadership.
- Trained new employees in cleaning protocols.
- Originally worked as Clerk at USPS, Yakutat. Processed incoming mail and assisted customers.
- Prepared outgoing packages for shipment.
- Sold stamps and supplies.
Clerk of the Court
State of Alaska Court System
Yakutat, Alaska
08.2020 - 02.2021
- Managed electronic records, ensuring legal compliance and improved case tracking accuracy.
- Created and maintained case files, expediting legal proceedings and enhancing accessibility.
- Processed filings and judgments, supporting precise court documentation and communication.
- Prepared legal documents, adhering to court protocols for efficient legal operations.
- Handled public and legal interactions, fostering effective court communication and service.
Office Manager
Tlingit Haida Regional Housing
Yakutat, Alaska
11.2018 - 12.2019
- Managed administrative tasks for housing project with 4 units, ensuring smooth operations.
- Processed payroll for 15-20 employees, maintaining accuracy and timeliness.
- Coordinated material procurement and delivery, optimizing project timelines.
- Streamlined documentation flow to main office, enhancing communication efficiency.
- Managed administrative operations for a housing construction project, ensuring compliance and timely documentation to support project objectives.
Education
High School Diploma -
West Anchorage High School
Anchorage, Alaska01.2012
Medical Assisting
Charter College
Anchorage, Alaskaundefined
USPS
Skills
- Supervision
- Customer Service (Expert)
- Team Management (Experienced)
- Route Coordination (Experienced)
- Performance Monitoring (Expert)
- Training (Experienced)
- Administrative Duties (Expert)
- Payroll (Expert)
- Purchasing (Experienced)
Timeline
Housekeeper
Vacasa Inc.
06.2025 - Current
Clerk of the Court
State of Alaska Court System
08.2020 - 02.2021
Office Manager
Tlingit Haida Regional Housing
11.2018 - 12.2019
Supervisor Customer Services
USPS
10.2018 - 06.2025
Medical Assisting
Charter College
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USPS
High School Diploma -
West Anchorage High School