Anna Addison
Anchorage
Summary
Housekeeper with 7 years of diverse experience in customer service and administrative roles, excelling in team management, route coordination, and performance monitoring. Demonstrates strong skills in supervision and training, with a proven track record of enhancing operational efficiency and guest satisfaction. Committed to leveraging expertise in payroll and purchasing to drive service excellence and operational success.
Overview
7
7
years of professional experience
Work History
Housekeeper
Vacasa Inc.
06.2025 - 09.2025
- Maintain cleanliness in over 50 vacation properties, ensuring guest satisfaction and comfort.
- Efficiently manage time to complete daily tasks, enhancing operational efficiency.
- Collaborate with team to address guest concerns, improving service quality.
- Implement safety protocols to maintain a hazard-free environment.
- Achieve high guest satisfaction scores through attention to detail and service excellence.
Supervisor Customer Services
USPS
10.2018 - 06.2025
- Supervise 36 employees (clerks, carriers, custodians), 24 city routes and 27 delivery vehicles.
- Conduct route inspections and route evaluations.
- Monitor bargaining unit employee interactions.
- Coordinate work operations, including retail, delivery, logistic and mail processing.
- Provide training and monitor performance.
- Conduct daily team meetings.
- Investigate grievances.
- Analyze delivery reports to resolve deficiencies.
- Provide regular status reports to leadership.
- Trained new employees in cleaning protocols.
- Originally worked as Clerk at USPS, Yakutat. Processed incoming mail and assisted customers.
- Prepared outgoing packages for shipment.
- Sold stamps and supplies.
Clerk of the Court
State of Alaska Court System
08.2020 - 02.2021
- Managed electronic records, ensuring legal compliance and improved case tracking accuracy.
- Created and maintained case files, expediting legal proceedings and enhancing accessibility.
- Processed filings and judgments, supporting precise court documentation and communication.
- Prepared legal documents, adhering to court protocols for efficient legal operations.
- Handled public and legal interactions, fostering effective court communication and service.
Office Manager
Tlingit Haida Regional Housing
11.2018 - 12.2019
- Managed administrative tasks for housing project with 4 units, ensuring smooth operations.
- Processed payroll for 15-20 employees, maintaining accuracy and timeliness.
- Coordinated material procurement and delivery, optimizing project timelines.
- Streamlined documentation flow to main office, enhancing communication efficiency.
- Managed administrative operations for a housing construction project, ensuring compliance and timely documentation to support project objectives.
Education
Medical Assisting
Charter College
Anchorage, Alaskaundefined
USPS
High School Diploma -
West Anchorage High School
Anchorage, Alaska01.2012
Skills
- Supervision
- Customer Service (Expert)
- Team Management (Experienced)
- Route Coordination (Experienced)
- Performance Monitoring (Expert)
- Training (Experienced)
- Administrative Duties (Expert)
- Payroll (Expert)
- Purchasing (Experienced)
Timeline
Housekeeper
Vacasa Inc.
06.2025 - 09.2025
Clerk of the Court
State of Alaska Court System
08.2020 - 02.2021
Office Manager
Tlingit Haida Regional Housing
11.2018 - 12.2019
Supervisor Customer Services
USPS
10.2018 - 06.2025
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USPS
Medical Assisting
Charter College
High School Diploma -
West Anchorage High School