Margaret Poikonen
Rindge,NH
Summary
Dynamic, motivated and dedicated professional with extensive experience at RiverMead Lifecare Community, specializing in customer service and team collaboration. Achievements include enhancing client satisfaction through effective problem-solving and strict adherence to safety protocols. Proficient in meal preparation and maintaining cleanliness, ensuring resident well-being. Aiming to leverage skills in a challenging role that emphasizes quality care and service excellence.
Overview
4
4
years of professional experience
Work History
Housekeeper
RiverMead Lifecare Community
Peterborough, NH
03.2023 - Current
- Interacted pleasantly with clients and guests when performing daily duties.
- Completed general cleanings of clients' homes, including dusting, window cleaning, vacuuming, sweeping, and scrubbing.
- Sanitized bathrooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
Dietary Aide Leader
RiverMead Lifecare Community
Peterborough, NH
03.2021 - 03.2023
- Engaged with residents to provide positive and enriching experiences.
- Followed dietary procedures in accordance with established policies.
- Prepared and served meals according to dietary guidelines.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Served food and beverage items to residents, meeting therapeutic diets.
Personal Care Assistant
Trusted Choice Eldercare
Walpole, NH
11.2020 - 01.2021
- Provided ongoing, compassionate care to elderly clients in their homes.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted clients with maintaining good personal hygiene.
- Planned and prepared nutritious meals and snacks to meet diabetic, low-sodium, and high-protein diets.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
Bachelor of Arts - Early Childhood Education
College For Lifelong Learning
Manchester, NH05-2000
Associate of Science - Early Childhood Education
Mount Wachusett Community College
Gardner, MA05-1992
Skills
- Supervision
- Team collaboration
- Customer service
- Problem solving
- Safety protocols
- Inventory management
- Computer skills, including Microsoft Office
- Organization and time management
Timeline
Housekeeper
RiverMead Lifecare Community
03.2023 - Current
Dietary Aide Leader
RiverMead Lifecare Community
03.2021 - 03.2023
Personal Care Assistant
Trusted Choice Eldercare
11.2020 - 01.2021
Bachelor of Arts - Early Childhood Education
College For Lifelong Learning
Associate of Science - Early Childhood Education
Mount Wachusett Community College
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