ANNA AGUSTIN
East Lansing
Summary
Michigan State University student pursuing a double major in Political Theory & Constitutional Democracy and Social Relations & Policy with a minor in Business. Currently established in fine dining with a focus on menu knowledge, wine pairings, and guest satisfaction in detail-oriented environments. Proven leadership as the Vice President of Recruitment and Marketing for the Alpha Alpha Chapter of Kappa Delta, involving the management of complex logistics, chapter branding, and alumnae outreach. Extensive experience in staff training, consultative sales, and the operation of industry software including Toast, Helios, Clover, and OpenTable
Overview
4
4
years of professional experience
Work History
Fine Dining Server
Principle Food and Drink
Kalamazoo, MI
06.2025 - Current
- Deliver high-end dining experiences with a focus on timing, presentation, and guest satisfaction.
- Utilize in-depth menu and wine knowledge to enhance the guest experience.
Server / Activity Coordinator
The Backyard of Kalamazoo
Kalamazoo, MI
06.2023 - Current
- Entrusted to manage high-capacity workloads solo and called upon frequently to assist during staffing shortages.
- Planned and executed diverse engaging activities and events for various age groups.
- Trained and mentored incoming staff members on service standards and Toast system operations.
Sales Associate
J2 Tanning
East Lansing, MI
08.2024 - 09.2025
- Drive revenue through consultative upselling, matching customers with products suited to their specific desired results.
- Maintain a calm demeanor and professional approach in high-stress, busy retail situations.
- Accurately operate Helios system to record transactions and manage customer accounts.
Barista
Starbucks
Kalamazoo, MI
04.2024 - 08.2024
- Provided efficient service at the district's busiest location, serving an average of 700 customers daily.
- Mastered complex menu item preparations and off-label requests to meet diverse customer needs.
Lead Trainer / Hostess
Texas Corners Brewing Co.
Mattawan, MI
04.2022 - 05.2024
- Appointed as the primary trainer for all new hires, facilitating onboarding and service standard education.
- Coordinated front-of-house operations using OpenTable to manage seating and guest flow.
Education
Bachelor of Arts - Political Theory & Constitutional Democracy; Social Relations & Policy
Michigan State University
East Lansing, MI05.2028
Skills
- Strong work ethic
- Exceptional customer service
- Task prioritization
- Guest engagement
- Memory retention
- Team collaboration
- Relationship management
Timeline
Fine Dining Server
Principle Food and Drink
06.2025 - Current
Sales Associate
J2 Tanning
08.2024 - 09.2025
Barista
Starbucks
04.2024 - 08.2024
Server / Activity Coordinator
The Backyard of Kalamazoo
06.2023 - Current
Lead Trainer / Hostess
Texas Corners Brewing Co.
04.2022 - 05.2024
Bachelor of Arts - Political Theory & Constitutional Democracy; Social Relations & Policy
Michigan State University