Anna Alvarez
Bradenton,FL
Summary
Detail-oriented administrative assistant and case manager with experience in community support services, intake processing, and client communication. Skilled in scheduling, records management, and document preparation, with a strong focus on helping clients access the right services.
Overview
1
1
Language
3
3
years of professional experience
Work History
Administrative Assistant
We Care Manatee
Bradenton, Florida
04.2024 - Current
- Scheduled appointments and maintained calendars for staff and service providers.
- Scheduled appointments between clients and customers and internal staff members.
- Managed phone calls, emails, and front desk greetings for community members.
- Facilitated communication by answering incoming calls and connecting callers with relevant staff. and directed callers to appropriate department or employee.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Prepared correspondence, forms, and administrative packets for client services.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Entered client records and updated files with accurate office information.
- Organized filing systems, confidential documents, and daily office paperwork.
- Tracked supplies and ordered office materials for smooth daily operations.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Case Manager
We Care Manatee
Bradenton, Florida
04.2024 - Current
- Facilitated client intake and assessment for community support services at We Care Manatee, ensuring appropriate service alignment.
- Coordinated referrals to shelters, food programs, healthcare providers, and social agencies, enhancing client access to essential resources.
- Engaged with clients via phone, email, and in-person meetings to explain and optimize service options.
- Recorded case notes, eligibility details, and client progress in agency records.
Education
High School Diploma -
P:almetto High School
Palmetto, FL06-1977
Skills
- Client intake processes
- Client assessment
- Referral coordination
- Document preparation
- Calendar management
- Records management
- Microsoft Excel proficiency
- Multi-line phone management
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
We Care Manatee
04.2024 - Current
Case Manager
We Care Manatee
04.2024 - Current
High School Diploma -
P:almetto High School