Anna Anderson
Tobacco Connection
Idaho Falls,ID
26
years of professional experience
Dedicated professional with extensive experience in team leadership and customer service. Known for resolving conflicts and enhancing operational efficiency, contributing to improved team productivity and customer loyalty.
Work History
Manager
9 Years 2 Months- Oversaw daily operations to ensure compliance with industry regulations and company policies.
- Developed and implemented strategies to enhance team productivity and efficiency.
- Managed inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
- Conducted regular performance evaluations, providing feedback and training to staff members.
- Established strong vendor relationships, negotiating contracts to optimize procurement costs.
- Led team meetings focused on continuous improvement and operational excellence initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Developmental Therapist
1 Year 5 Months- Developed individualized therapy plans addressing clients' developmental needs and goals.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Monitored client progress, adjusting strategies to ensure optimal development and engagement.
- Educated families on therapeutic techniques to support skill development at home.
- Implemented evidence-based practices to improve client interactions and learning experiences.
- Advocated for resources and support services to meet clients' evolving needs effectively.
- Analyzed program outcomes, identifying areas for improvement to enhance service quality and efficiency.
- Attended team and content meetings to plan for student needs.
- Managed caseload effectively while adhering to established productivity standards within a fast-paced clinical environment.
- Maintained accurate client records, documenting progress toward goals and providing essential information for team collaboration.
- Maintained client confidentiality to protect patient privacy.
- Documented client progress to track effectiveness and inform future treatment plans.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
Manager
11 Years 3 Months- Oversaw daily operations ensuring compliance with industry regulations and quality standards.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
Education
Associate of Science - Criminal Justice And Counseling
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Marketing
Key performance indicators
Emergency response
Clear communication
Safety procedures
Coaching and mentoring
Work prioritization
Policy and procedure development
Inventory management
Recruiting and interviewing
Vendor management
Regulatory compliance
Competitor research
Computer skills
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Excellent communication
Organizational skills
Hiring and training
Managing operations and efficiency
Customer relationship management
Staff training
Scheduling and coordinating
Professional and courteous
Good judgment
Active listening
Schedule management
Employee development
Problem-solving aptitude
Timeline
Manager
Tobacco Connection
06.2017 - 08.2026Read More
Developmental Therapist
Journeys
01.2016 - 06.2017Read More
Manager
Tobacco Connection
02.2001 - 05.2012Read More
University of Phoenix
Associate of Science from Criminal Justice And Counseling
Read More