Anna Anderson
Idaho Falls,ID
Summary
Results-driven retail operations professional specializing in inventory control and staff management. Supervised daily activities to ensure compliance with sales regulations and uphold customer service standards. Developed employee training programs that improved team performance and operational efficiency. Resolved customer concerns and staff conflicts, fostering a positive work environment.
Overview
26
26
years of professional experience
Work History
Manager
Tobacco Connection
Idaho Falls, Idaho
06.2017 - 08.2026
- Managed daily store operations for Tobacco Connection retail service and sales floor
- Supervised staff schedules, task assignments, and team performance
- Trained employees on tobacco products, customer service, and store procedures
- Monitored inventory levels, stock rotation, and product ordering
- Ensured compliance with tobacco sales laws and age verification rules
- Handled customer concerns, returns, and service issues professionally
- Maintained clean, organized displays and checkout areas
- Coordinated opening, closing, cash handling, and daily store reports
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Developmental Therapist
Journeys
Idaho Falls, ID
01.2016 - 06.2017
- Assessed child developmental needs during Journeys therapy sessions.
- Planned individualized activities using Journeys treatment goals.
- Modeled play-based interventions for speech, motor, and social skills.
- Adapted therapeutic activities to support changing developmental needs.
- Maintained safe, supportive environments for Journeys client sessions.
- Organized recreational activities that encouraged physical activity while promoting skill building and healthy interactions between peers.
- Documented session notes and progress updates in Journeys records.
- Worked closely with community organizations to develop programming that meets the needs of individuals with developmental disabilities.
Manager
Tobacco Connection
Idaho Falls, ID
02.2001 - 05.2013
- Managed daily store operations for Tobacco Connection retail service and sales floor
- Supervised staff schedules, task assignments, and team performance
- Trained employees on tobacco products, customer service, and store procedures
Education
Associate of Science - Criminal Justice And Counseling
University of Phoenix
Tempe, AZSkills
- Retail operations
- Inventory control
- Cash handling
- Sales reporting
- Staff scheduling
- Employee training
- Vendor relations
- Team leadership
- Decision-making
- Problem solving
- Conflict resolution
- Customer interaction
- Customer service
- Attention to detail
- Work prioritization
- Time management
- Verbal and written communication
- Policy implementation
Timeline
Manager
Tobacco Connection
06.2017 - 08.2026
Developmental Therapist
Journeys
01.2016 - 06.2017
Manager
Tobacco Connection
02.2001 - 05.2013
Associate of Science - Criminal Justice And Counseling
University of Phoenix