Ciara Mitchell
Knoxville,TN
Summary
Results-driven retail manager skilled in optimizing store operations and elevating customer experiences. Proven ability to train and mentor staff, implement effective merchandising strategies, and resolve customer inquiries to foster loyalty and satisfaction. Committed to maintaining high standards of service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
Ross Dress for Less
Knoxville, Tennessee
01.2026 - Current
- Managed daily store operations to ensure a positive shopping experience.
- Trained and supervised staff to enhance team performance and service quality.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed schedules to optimize labor efficiency during peak hours.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Ensured compliance with company policies and safety standards throughout the store.
- Conducted inventory management to maintain stock levels and organization.
- Implemented visual merchandising strategies to enhance product displays.
- Observed staff activities to assess performance levels. and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints effectively and professionally.
- Coordinated promotional events to drive foot traffic and sales growth.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Hospital floater
ANGELICA TEXTILE SERVICE
Knoxville, TN
01.2018 - 03.2020
- Traveled to many hospitals and stocked linen while changing dirty linen on each floor.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Documentation Specialist
DOMA Technologies LLC
Virginia Beach, VA
11.2017 - 02.2018
- Reviewed medical documents for veterans, ensuring accuracy in appointment cancellations, updates, and health care information changes.
- Developed and maintained documentation standards for internal processes and policies.
- Collaborated with cross-functional teams to gather and organize project information.
- Reviewed and edited technical documents for clarity and consistency.
Retail Sales Associate
Marshals Retail Store
Knoxville, TN
03.2015 - 01.2016
- Delivered exceptional customer service by greeting, assisting with inquiries, and resolving complaints to enhance customer satisfaction.
- Monitored sales activities to ensure high standards of customer service and product quality were consistently met.
- Directed and supervised sales team in inventory management, cash reconciliation, and customer service to optimize operations.
- Conducted inventory assessments to determine stock levels. and reorder when inventory drops to a specified level.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
Server, host, busser, COOK
Texas Roadhouse
Knoxville, TN
02.2012 - 07.2015
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Process checks, present to customers, and handle payments with accuracy and professionalism.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Clean dishes and kitchen utensils to maintain hygiene standards.
- Stock service stations with essential items, ensuring readiness for efficient service.
- Monitor food distribution to ensure timely delivery to correct recipients while adhering to dietary guidelines.
Cna
Brookdale senior assistant living
Maryville, TN
01.2013 - 11.2014
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
- Enforced movement restrictions for patients in designated areas, enhancing safety and compliance with care protocols.
- Assisted patients with bathing, dressing, and grooming.
- Provided necessary restraint or assistance to patients to prevent potential injuries.
- Delivered meals and assisted patients requiring help or encouragement during mealtime.
- Organized and supervised patient participation in social, educational, and recreational activities to promote engagement and well-being.
- Participated in recreational activities with patients, fostering social interaction and improving overall morale.
- Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events.
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.
Call Center Customer Service Representative
sprint customer care represenitive
Knoxville, TN
01.2013 - 02.2014
- Handled inbound and outbound calls for Sprint clients, scheduled appointments, collected phone bill payments, and directed customers to appropriate departments.
- Resolved service issues and troubleshooted customer inquiries, established phone services, and updated account information efficiently.
- Responded to customer inquiries regarding services and billing issues.
- Provided troubleshooting assistance for mobile devices and network problems.
- Documented customer interactions in company database for record-keeping.
Education
CERTIFICATE - WEDDING COORDINATOR, HOME HEALTH AIDE
Ashworth College
Norcross, GA03-2024
High School Diploma -
Austin east magnet high school
Knoxville, TN05-2012
Skills
- Retail Sales
- Sales
- Customer Service
- Team Leadership
- Operational Oversight
- Inventory Management
- Retail Operations
- Call center operations
- Pricing
- Project Management
- Service Coordination
- Document Management
- Cashier
Assessments
- Data entry: Accuracy, Highly Proficient, 03/21
- Creating presentations with Microsoft PowerPoint, Familiar, 03/21
- Attention to detail, Familiar, 03/21
- Scheduling, Completed, 03/21
- Customer focus & orientation, Highly Proficient, 03/21
- Accounting skills: Bookkeeping, Completed, 03/21
- Working with MS Word documents, Highly Proficient, 03/21
- Typing, Completed, 03/21
- Basic computer skills, Proficient, 03/21
- Spreadsheets with Microsoft Excel, Familiar, 03/21
- Filing & organization, Completed, 03/21
Timeline
Manager
Ross Dress for Less
01.2026 - Current
Hospital floater
ANGELICA TEXTILE SERVICE
01.2018 - 03.2020
Medical Documentation Specialist
DOMA Technologies LLC
11.2017 - 02.2018
Retail Sales Associate
Marshals Retail Store
03.2015 - 01.2016
Cna
Brookdale senior assistant living
01.2013 - 11.2014
Call Center Customer Service Representative
sprint customer care represenitive
01.2013 - 02.2014
Server, host, busser, COOK
Texas Roadhouse
02.2012 - 07.2015
CERTIFICATE - WEDDING COORDINATOR, HOME HEALTH AIDE
Ashworth College
High School Diploma -
Austin east magnet high school