Anna Araujo Moura
Weymouth ,MA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess, Food Runner, Busser
Scarlet Oak Tavern
Hingham MA
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Hostess, Food Runner
Mad Hatter
Weymouth, MA
01.2022 - 03.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Reset and cleaned tables quickly to prepare for new customers.
Crew Trainer
McDonald's
Weymouth, MA
02.2021 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associates - Diagnostic Medical Sonography
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Weymouth High School
Weymouth, MA06.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Computer Literacy and Data Entry
- Detail Oriented
- Anatomy and Physiology Knowledge
Certification
- Basic Life Support Training
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess, Food Runner, Busser
Scarlet Oak Tavern
01.2023 - Current
Hostess, Food Runner
Mad Hatter
01.2022 - 03.2023
Crew Trainer
McDonald's
02.2021 - 01.2022
Associates - Diagnostic Medical Sonography
Bunker Hill Community College
High School Diploma -
Weymouth High School