Sofía Hernández
Orange,CA
Overview
6
6
years of professional experience
Work History
Hostess, Food Runner, Busser
Viaje
07.2023 - 10.2023
- Warmly greeted and escorted guests to their assigned tables seating 300- 500 patrons per shift.
- Coordinated 50-150 reservations per shift and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Swiftly and gently addressed customer complaints or concerns, escalating them to management when necessary.
Server
P.F. Chang's Bistro
02.2021 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Spanish Instructor
Cultural Bytes
12.2019 - 03.2020
- Worked with Kindergarten students using co-teaching model to provide language instruction in Spanish.
- Planned age-appropriate activities and lessons for language development.
- Created and maintained safe and orderly classroom environment conducive to learning.
- Implemented instructional strategies to meet diverse needs of students.
Merchandise Buyer
Buffalo Exchange
01.2018 - 11.2018
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Kept myself informed on current fashion trends and timeless quality retailers through social media, fashion magazines and literature.
Education
Bachelor of Arts - Development Economics And International Development
University of California - Los Angeles
Los Angeles, CA12.2022
Associate of Arts - Liberal Arts And General Studies
Santiago Canyon College
Orange, CA06.2019
Skills
- Cultural Awareness
- Analytical and Critical Thinking
- Planning and Coordination
- Teamwork and Collaboration
- Organization and Time Management
- Flexible and Adaptable
- Customer Service
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Hostess, Food Runner, Busser
Viaje
07.2023 - 10.2023
Server
P.F. Chang's Bistro
02.2021 - 07.2021
Spanish Instructor
Cultural Bytes
12.2019 - 03.2020
Merchandise Buyer
Buffalo Exchange
01.2018 - 11.2018
Bachelor of Arts - Development Economics And International Development
University of California - Los Angeles
Associate of Arts - Liberal Arts And General Studies
Santiago Canyon College