Anna Bautista-Olson

Representative Responsibilities

• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Helped meet changing demands by recommending improvements to business systems or procedures.

• Networked at various events to generate performance opportunities
• Negotiated contracts for performance
• Worked in recording Built networks with local musicians to provide session support for gigs and events.
• Performed in over 300 shows.
• Scheduled rehearsals with other musicians and choirs.
• Wrote and arranged original compositions for live music performances.
• Repaired broken strings and other instrument issues.
• Promoted musical career by maintaining website or social media presence.
• Managed schedule and bookings shows
• Created unique content for my followers
• Coordinated events
• Organized tours and travel plans