MARY SAJOUS
Pembroke Pines,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Guest Connections Specialist
Brightline Trains
Miami, FL
10.2021 - Current
- Utilized multiple communication channels such as phone calls, emails, chats, to respond promptly to customer inquiries.
- Demonstrated ability to provide customer service excellence through prompt resolution of customer inquiries.
- Performed data entry tasks related to customer information, orders, and billing.
Night Auditor
The Atlantic Hotel & Spa
Fort Lauderdale , FL
04.2017 - 10.2024
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Guest Solutions Agent
Carnival Cruise Lines
Miami, FL
10.2007 - 04.2017
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Empowered (while working within company guidelines) to make key decisions and provide guidance to all callers on the disposition of service, penalty, administration fee, waivers, rate protection, and option/payment extensions or other complex scenarios to avoid escalation.
- Assisted Guest Administration Department, on project, with data entry of future cruise discounts, future cruise credits, and future cruise vacation certificate redemptions.
- Assisted the Training & Development Department with new hire classes. This also included aid to new employees' questions during live calls once assigned to the call center..
Education
Medical Records Transcription
Sheridan Technical College
Hollywood, FL03-2015
Bachelor of Science - Liberal Arts And Sciences
Barry University
Miami, FL06-1994
Skills
- Collaboration
- Self Motivation
- Interpersonal Communication
- Professionalism
- Problem-Solving
- Dedicated support
- Microsoft Office Suite
- Organizational Skills
- Reliability
Languages
English
Professional
Creole
Elementary
Timeline
Guest Connections Specialist
Brightline Trains
10.2021 - Current
Night Auditor
The Atlantic Hotel & Spa
04.2017 - 10.2024
Guest Solutions Agent
Carnival Cruise Lines
10.2007 - 04.2017
Medical Records Transcription
Sheridan Technical College
Bachelor of Science - Liberal Arts And Sciences
Barry University
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