Janiecia Thompson
Fort Worth
Summary
Dynamic professional with a proven track record at Zillow Group, excelling in client communication and collaboration. Skilled in negotiation and trauma-informed care, I enhance customer satisfaction and streamline processes. Adept at managing inquiries and ensuring compliance, I bring a results-driven approach to team success and operational efficiency.
Knowledgeable connections with history of building strong customer relationships and ensuring seamless communication. Leveraged expertise to enhance client satisfaction and streamline processes. Demonstrated ability in conflict resolution and effective problem-solving.
Overview
9
9
years of professional experience
Work History
Connections Specialist
Zillow Group
Seattle, WA
06.2025 - Current
- Facilitated communication between clients and real estate professionals to enhance customer satisfaction.
- Assisted in managing client inquiries through phone and email, ensuring timely responses.
- Supported team efforts in coordinating virtual tours and property listings for prospective buyers.
- Collaborated with cross-functional teams to streamline processes related to client onboarding.
Warehouse Unloader
UPS
Arlington, TX
10.2023 - Current
- Operated material handling equipment to unload packages efficiently and safely.
- Sorted and organized incoming shipments to maintain warehouse orderliness.
- Collaborated with team members to optimize unloading processes and reduce turnaround time.
- Conducted routine inspections of unloading equipment for safety and functionality compliance.
Patient Service Representative
ARAMARK, Baylor Dining Services
Grapevine, TX
06.2018 - 01.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in training new team members on operational procedures and service standards.
- Managed daily order processing, ensuring accuracy and timely fulfillment of requests.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
Loan Servicing Associate
World Finance
Irving, TX
01.2017 - 08.2019
- Processed loan applications, ensuring compliance with company policies and regulations.
- Managed customer inquiries, providing timely and accurate information regarding loan status and terms.
- Conducted thorough reviews of loan documentation for accuracy and completeness.
- Collaborated with team members to streamline loan servicing workflows, enhancing operational efficiency.
Education
High School Diploma -
Joe C Bean High School
Everman, TX06-2016
Skills
- Negotiation
- Collaboration
- Trauma-informed care
- Teamwork
- Communication
- customer service
- Appointment scheduling
- Call center experience
Languages
English
Full Professional
Timeline
Connections Specialist
Zillow Group
06.2025 - Current
Warehouse Unloader
UPS
10.2023 - Current
Patient Service Representative
ARAMARK, Baylor Dining Services
06.2018 - 01.2024
Loan Servicing Associate
World Finance
01.2017 - 08.2019
High School Diploma -
Joe C Bean High School