Thomas R. Von Rhine
San Marcos,CA
Summary
Experienced professional prepared for role in enhancing connections and fostering effective communication. Skilled in relationship management, strategic planning, and problem-solving, ensuring seamless coordination and impactful results. Strong focus on teamwork, reliability, and adaptability to changing needs. Proven ability to drive success through collaboration and strategic initiatives.
Overview
23
23
years of professional experience
Work History
Consumer Connections-Specialist Staff/Fitting
Cobra Puma Golf
01.2021 - 01.2025
- - Create new staff contracts for each calendar year.
- - Work with regional sales team to set sales rep staff allocations and sign-up 800+ staffers per year.
- - Place manual staff orders through cresting for logo apparel and accessories.
- - Manage Club Champion and True Spec wholesale accounts with annual sales of over $3 million.
- - Ship fitting equipment and travel for key fitting events 4-5 times annually.
Customer Service/Inside Sales/Ecommerce
Cobra Puma Golf
01.2017 - 01.2021
- - Answer phone calls for wholesale orders and status updates.
- - Answer fresh desk ticket inquiries as well as email order confirmations.
- - Place wholesale orders from outside sales rep communication.
- - Set up repair warranties and shipping labels.
- - Maintain Ecommerce EDI reports and assist consumers on placing ecomm orders.
Head Golf Professional
St. Mark Golf Club
01.2015 - 01.2017
- - Ran the golf department including pro shop, outside services, and membership sales.
- - Staffed customer service oriented individuals for the pro shop and outside service staff.
- - Scheduled all staffed sections of the course.
- - Supervised payroll time for all course employees.
- - Created standard operating procedures and trained all pro shop and outside service staff.
- - Lead Golf Instruction Services for the course.
- - Provided personal golf lessons serving regular clients ranging from juniors to advanced players.
Assistant Golf Professional/Tournament Coordinator
St. Mark Golf Club
01.2011 - 01.2015
- - Ran daily operations relating to pro shop and golf course.
- - Booked tee time reservations and checked in customers.
- - Used Jonas POS system for sales items.
- - Booked and coordinated golf tournaments for groups ranging from 16-150 players.
- - Provided golf lessons including private and group clinics for up to twelve golfers at a time.
Golf Specialist
The Sports Authority
01.2008 - 01.2009
- - Managed the golf department including all previous duties as Hard Line Sales Associate.
- - Accountable for increasing both gross sales and units per transactions benefiting net gains.
- - Responsible for sales floor presentation and following new product presentation guidelines.
Hard Line Sales Associate
The Sports Authority
01.2002 - 01.2008
- - Responsible for increasing sales in all departments including golf, baseball, basketball, tennis, football, fishing, camping, and bikes.
- - Identified consumer needs and preferences and provided consumers with product knowledge based on my experience.
- - Assisted other managers and associates in all areas including resets, remodels, relocations, and new store openings.
Education
Associate of Applied Business Degree - Golf Complex Operations & Management
Golf Academy of America
01.2010
Bachelor of Arts - Criminology and Justice Studies
California State University San Marcos
01.2007
Skills
- Strong computer skills and proficient in Microsoft Word, PowerPoint, Excel
- Excellent verbal and written communication skills
- Strong public speaking and organizational skills
- Honest and prompt in completing and addressing all tasks and challenges
- Collaboration
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Relationship building
Accomplishments
- Taylormade Golf Certified Sales Associate 2006-2009
- Golf Academy of America Advanced Teaching Certificate 2010
- Golf Academy of America Club Repair Certificate 2010
- Member of San Marcos High School Golf Team 1998-2002
- Trackman Level 1 Certification 2024
Timeline
Consumer Connections-Specialist Staff/Fitting
Cobra Puma Golf
01.2021 - 01.2025
Customer Service/Inside Sales/Ecommerce
Cobra Puma Golf
01.2017 - 01.2021
Head Golf Professional
St. Mark Golf Club
01.2015 - 01.2017
Assistant Golf Professional/Tournament Coordinator
St. Mark Golf Club
01.2011 - 01.2015
Golf Specialist
The Sports Authority
01.2008 - 01.2009
Hard Line Sales Associate
The Sports Authority
01.2002 - 01.2008
Bachelor of Arts - Criminology and Justice Studies
California State University San Marcos
Associate of Applied Business Degree - Golf Complex Operations & Management
Golf Academy of America
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