ANNA BECKER
New York
Summary
Dynamic and creative bilingual professional with a proven track record in client experience, human resources, and cultivating long-term, high-value relationships across diverse stakeholder groups
Overview
15
15
years of professional experience
Work History
Client Success Concierge / Human Resources Specialist
Ann Arbor Holistic Health
Ann Arbor
06.2024 - 09.2025
- Foster and sustain strong client relationships in a scaling startup, acting as a liaison between clients and internal teams to ensure alignment of client expectations with service delivery
- Develop and track employee performance, conduct check-in meetings, and provide ongoing feedback and action steps for team development
- Manage hiring, onboarding, off-boarding, ensuring smooth operations and compliance with company policies
- Oversee the end-to-end processing of testing and program orders, ensuring that all client requests are accurately fulfilled, documented, and executed within required timelines
- Act as a key coordinator between clients practitioners, and staff, ensuring all practice needs are fully communicated
- Lead a welcoming and efficient onboarding process for new hires
New Client Coordinator/Physician Liaison
LifeSpan Medicine
Santa Monica
09.2016 - 06.2024
- Planned and executed numerous marketing campaigns targeting current and new market segments
- Designed, delivered and evaluated bespoke health consultations to ensure each client received exemplary treatment
- Collaborated with cross functional partners to coordinate all aspects of client care
- Created a seamless transition for all new VIP clients into the private concierge practice
Office Manager
LifeSpan Medicine
Santa Monica
09.2014 - 09.2016
- Managed schedules of several providers, patients and supported Client Care Coordinators
- Trained new employees on end to end front office and administrative back office policies and procedures
- Monitored office budgets, reconciliations and collection of payments
- Created an efficient, streamlined process for dealing with insurance claims and payments
Event Coordinator
Perfect Health Solutions
New York
02.2011 - 08.2014
- Represented doctors across a wide range of modalities in obtaining new patients
- Negotiated and communicated with businesses to host corporate wellness events while obtaining new clients
- Staffed and coordinated over 65 Health and Wellness events yearly throughout New York and New Jersey
Education
B.M. - Music
University of Miami
Miami, FLSkills
- Client relationship management
- Employee onboarding
- Cross-functional collaboration
- Client confidentiality
- Conflict resolution expertise
- Information management
Key Achievements
- Client Acquisition Success
Exceeded client acquisition goals by 15% annually for 4 consecutive years.
- Employee Training
Trained over 30 employees, improving productivity by 22%.
- Onboarding Efficiency
Reduced onboarding time by 20% by streamlining processes.
- Event Coordination Excellence
Coordinated over 65 events yearly, increasing outreach by 10%.
Languages
- German
- English
Hobbies and Interests
- Travel
- Vinyl
- Antique cameras
- Specialty donuts
Timeline
Client Success Concierge / Human Resources Specialist
Ann Arbor Holistic Health
06.2024 - 09.2025
New Client Coordinator/Physician Liaison
LifeSpan Medicine
09.2016 - 06.2024
Office Manager
LifeSpan Medicine
09.2014 - 09.2016
Event Coordinator
Perfect Health Solutions
02.2011 - 08.2014
B.M. - Music
University of Miami