Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Tempe, AZ
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
MICHAEL JELINIC
Tempe,AZ
Work Preference
Summary
Client success professional focused on real estate technology and customer operations at scale. Drives satisfaction through clear discovery practices and effective problem solving. Ensures operational efficiency with accurate, metrics-based workflow management.
Overview
8
8
years of professional experience
Work History
Senior Client Success Concierge
Realtor.com
Scottsdale, AZ
01.2025 - Current
- Represent company across high-volume inbound and outbound phone, email, and text interactions, while delivering a professional, consumer-focused experience.
- Use active listening, questioning, objection handling, and problem-solving to resolve concerns and create positive customer outcomes.
- Managed a fast-paced, metrics-driven workflow while ensuring quality, productivity, accuracy, and professionalism across multiple systems.
- Conducted structured discovery to identify consumers' real estate goals, budget, timeline, financing, and preferences, facilitating connections with suitable real estate professionals.
Researcher
Yardi Matrix
Scottsdale, AZ
06.2022 - 01.2025
- Verified property information, ownership, management details, financing, sales, and other market data, ensuring high-quality real estate intelligence.
- Researched and maintained accurate real estate market and property data from online sources, external interviews, and internal systems to enhance data reliability.
- Compile and organize research in spreadsheets and internal databases while maintaining strong attention to detail and data quality.
- Collaborated with internal teams to resolve information gaps and update records, facilitating ongoing data and research initiatives.
Associate Claims
IAT Insurance Group
Scottsdale, AZ
05.2018 - 05.2022
- Processed homeowners, commercial auto, general liability, and workers' compensation claims, ensuring clear communication with insureds, and the internal team to facilitate accurate and timely resolutions.
- Provided professional phone support, routed inquiries, documented information, and assisted customers throughout the claims process.
- Managed and organized claim documentation within content-management systems, enhancing retrieval efficiency through effective scanning and indexing.
Education
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University
Tempe, AZ08-2022
Associate's - Business Administration
Scottsdale Community College
Scottsdale, AZ05-2020
Skills
- Client success strategies
- Customer needs assessment
- High-volume customer engagement
- Client relationship management
- CRM management
- Data analysis and management
- Project coordination skills
- Problem-solving approaches
- Customer engagement strategies
- Microsoft Office expertise
- Verbal and written communication
- Remote work adaptability
Timeline
Senior Client Success Concierge
Realtor.com
01.2025 - Current
Researcher
Yardi Matrix
06.2022 - 01.2025
Associate Claims
IAT Insurance Group
05.2018 - 05.2022
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University
Associate's - Business Administration
Scottsdale Community College