Anna Belko
Dunmore,PA
Summary
Enthusiastic professional with the ability, drive, and determination needed to succeed in customer service. Excellent communicator offering flexibility in working well on teams or individually. Well-experienced in providing customers with high quality satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Instacart
01.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained strong relationships with clients through proactive communication and personalized service.
Dasher
DoorDash
09.2024 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
Child Caregiver
The Ferri’s
06.2021 - 06.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
Education
Real Estate Certification
Penn State
Scranton, PADunmore Jr/Sr High School
Dunmore PA06.2024
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Efficient and realiable, team player
- Dependable and proactive
- Hardworking and multitasking
- Adaptable
- Attentive to quality
Timeline
Delivery Driver
Instacart
01.2025 - Current
Dasher
DoorDash
09.2024 - Current
Child Caregiver
The Ferri’s
06.2021 - 06.2023
Real Estate Certification
Penn State
Dunmore Jr/Sr High School