Anna Bowden
Lakeland
Summary
Dynamic esthetician and small business owner with a history of customer service, delivering exceptional client service and personalized skincare solutions. Skilled in managing all business aspects while maintaining a welcoming environment. Adept at resolving concerns calmly and trained in strict sanitation procedures, tailoring experiences to ones needs and fostering client loyalty and trust.
Overview
13
13
years of professional experience
Work History
Esthetician/Small Business Owner
Esthetics With Anna LLC
06.2019 - Current
- Ensured clients felt welcomed and cared for.
- Delivered customized skincare treatments tailored to individual needs, building strong client loyalty and trust.
- Managed all aspects of a solo esthetics business, including scheduling, marketing, client communication, and finances.
- Balanced multiple client appointments per day with administrative duties.
- Educated clients on skincare routines, wellness practices, and product use with clarity, empathy, and professionalism.
Front Desk Receptionist
Hilton
06.2016 - 04.2017
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Coordinator
Frenchy's Clearwater Beach Restaurants
10.2012 - 06.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
Education
Bachelor of Science in Clinical Psychology
University of Central Florida
Orlando, FL05-2025
Esthetics - Esthetics And Spa Therapy
Aveda Institute
Clearwater, FLSkills
Exceptional client service with a personalized, attentive approach
Ability to de-escalate situations and resolve concerns calmly and professionally
Trained in strict sanitation, hygiene, and safety procedures (OSHA)
Skilled at creating peaceful, welcoming environments in fast-paced settings
Self-motivated and organized; capable of managing unexpected shifts in schedule or client needs
Uphold high standards of personal presentation and conduct
Timeline
Esthetician/Small Business Owner
Esthetics With Anna LLC
06.2019 - Current
Front Desk Receptionist
Hilton
06.2016 - 04.2017
Front Desk Coordinator
Frenchy's Clearwater Beach Restaurants
10.2012 - 06.2016
Bachelor of Science in Clinical Psychology
University of Central Florida
Esthetics - Esthetics And Spa Therapy
Aveda Institute
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