Anna Braden
Bennington State Bank
Wamego,KS
15
years of professional experience
Dynamic Customer Service Representative with a proven track record at Bennington State Bank, enhancing service quality and customer loyalty through active listening and critical thinking. Successfully resolved complaints, leading to increased retention rates and positive client feedback. Skilled in data entry and building rapport, ensuring compliance and satisfaction in all transactions.
Work History
Customer Service Representative
15 Years 4 Months- Assisted customers with inquiries and account management to enhance service quality.
- Handled customer complaints efficiently, ensuring swift resolution and satisfaction.
- Processed transactions accurately while maintaining compliance with bank policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Skills
Customer service
Data entry
Active listening
Building rapport
Product promotion
Critical thinking
Timeline
Customer Service Representative
Bennington State Bank
04.2011 - 08.2026Read More
Highland Community College
Read More