Anna Brevik
Star,ID
Summary
Result-focused management style who is proactive and strategic, anticipating customer needs and implementing innovative solutions to enhance the overall customer experience. A dynamic team member who is passionate about delivering exceptional service and creating positive experiences for customers while fostering a supportive and productive work environment for their team.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
REVOLVE
03.2024 - Current
- Manage high volume contacts per hour while maintaining a courteous and professional demeanor.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Handle escalated calls calmly, finding resolutions that satisfy both the company and the customers need
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly.
- Overcoming language barriers with international customers by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Assisting teammates by sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Investigate and resolve accounting, service and delivery concerns.
Manager
EAGLE YOGA HOUSE
03.2020 - Current
- Runs client profiles and sales, marketing, teacher training, and class scheduling
- Implemented sanitation protocols using ultraviolet light mandatory daily cleaning procedure and limited class sizes to ensure guest safety for Covid 19
- Runs client profiles and sales, marketing, teacher training, and class scheduling
- Responsible for payroll and accounting as well as social media management Offered constructive feedback to team members, boosting overall job performance
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
Customer Service Manager
JANESSA LEONE
12.2021 - 10.2022
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Made appropriate account corrections to resolve customer problems
- Gave accurate and information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
- Provided efficient and courteous service to customers at all times
- Oversees fulfillment to ensure timely and accurate shipments.
Manager
BLACK CORAL HANALEI
09.2019 - 02.2020
- Managed practitioner accounts, was tasked with working with vendors, importing merchandise, and styling the space
- Performed retail and membership sales.
Manager
PACIFIC DREAM PHOTOGRAPHY at ST REGIS, PRINCEVILLE
08.2016 - 09.2019
- Performed functions such as sales, customer service, marketing, blogging, social media, invoice tracking, payroll, accounting, hiring, training, and coaching photographers
- Worked side by side with resort staff -concierge, guest services, wedding & event planners, and executive sales team.
Casher and sales person
Nordstrom
12.2010 - 12.2011
- Maintained valued customer service, assisted with online and in person transactions in a fast paced environment.
Education
Associates of Arts -
Northern Virginia Community College
Skills
- Luxury hospitality
- Social media
- Blogging
- Adobe Lightroom
- Creative direction
- Retail and service sales
- Excellent written and oral communication
- 90 WPM typing speed with 99% accuracy
- Live chat support
- Dispute Resolution
- Shipping procedures understanding
Timeline
Customer Service Specialist
REVOLVE
03.2024 - Current
Customer Service Manager
JANESSA LEONE
12.2021 - 10.2022
Manager
EAGLE YOGA HOUSE
03.2020 - Current
Manager
BLACK CORAL HANALEI
09.2019 - 02.2020
Manager
PACIFIC DREAM PHOTOGRAPHY at ST REGIS, PRINCEVILLE
08.2016 - 09.2019
Casher and sales person
Nordstrom
12.2010 - 12.2011
Associates of Arts -
Northern Virginia Community College
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