ZURI DOUCET
NFC Amenity
Hollywood,FL
2
Languages
1
Certification
6
years of professional experience
Service-oriented professional experienced in luxury hospitality, concierge services, and front desk administration. Demonstrates strong communication skills and professionalism under pressure while adapting to fast-paced environments. Supports team operations, upholds safety standards, and manages guest relations to deliver exceptional customer experiences.
Work History
Front Desk Concierge
8 Months- Serve as the first point of contact for residents, guests, and visitors, providing a welcoming and professional experience
- Provided tailored recommendations and directions to restaurants, attractions, and shopping, enhancing guest experiences
- Contact residents regarding package arrivals, deliveries, and guest or service requests
- Receive, organize, and distribute resident packages and deliveries accurately and efficiently
Guest Experience Expert
7 Months- Helped create exceptional guest experiences aligned with luxury hospitality standards
- Assisted hotel guests with requests and personalized service needs, enhancing overall satisfaction
- Completed administrative paperwork and maintained organized records to support efficient operations
- Coordinated with multiple hotel departments to ensure timely resolution of guest concerns
Guest Services Associate
4 Months- Delivered exceptional guest support during large-scale sporting and entertainment events
- Guided visitors with directions, seating, policies, and event-related inquiries to enhance their experience
- Assisted visitors with directions, seating, policies, and event-related questions
- Resolved guest concerns professionally in fast-paced environments to maintain satisfaction and service quality
- Coordinated with event staff and team members to create positive guest experiences and streamline operations
- Followed safety procedures and emergency response protocols during events
Security Officer
1 Year 7 Months- Monitored assigned properties and event areas to ensure safety and security compliance
- Prepared comprehensive incident reports and documented security activities to ensure thorough record-keeping
- Responded promptly to incidents and assisted with conflict de-escalation
- Implemented company policies and safety procedures in high-traffic environments to enhance overall security compliance
Security Officer
1 Year 6 Months- Conducted ID verification, bag inspections, and access control to enhance facility security
- Monitored surveillance equipment and reported suspicious activity to appropriate personnel.
- Maintained detailed incident reports and daily activity documentation
- Communicated site procedures and incidents effectively to supervisors to support operational awareness
Front Desk Receptionist
6 Months- Managed visitor check-ins and phone communications to ensure seamless resident inquiries
- Coordinated maintenance requests and provided administrative support for efficient operations
- Coordinated maintenance requests and administrative support tasks
- Assisted concierge and property staff with daily operations to enhance resident experience
Customer Service Representative
2 Years 3 Months- Managed high-volume communications while maintaining excellent customer service
- Handled high-volume communications, ensuring consistent delivery of excellent customer service
- Educated clients on insurance plans and supported successful policy sales
- Coordinated with internal departments to ensure efficient issue resolution
Education
High School Diploma / GED - Health Sciences
Graduated December 2021
Skills
Luxury hospitality
Customer service operations
Luxury Hospitality & Guest Relations
Guest Interaction Management
Conflict resolution
Emergency Response Coordination
Cash management
Security & Safety Procedures
Guest Experience Documentation
Resource Coordination
Team leadership
Team Collaboration & Leadership Support
Certification
Class D Security License — Valid Florida Security License, Trained in emergency response procedures and threat awareness; experienced in access control, inspections, and site safety enforcement.
Languages
English (Fluent)
Haitian Creole (Fluent)
Personal Information
- Availability: Willing to Relocate
- Work Permit: Authorized to Work in the U.S.
Timeline
Front Desk Concierge
NFC Amenity
02.2026 - CurrentRead More
Guest Experience Expert
W Fort Lauderdale Luxury Hotel
06.2025 - 01.2026Read More
Guest Services Associate
Hard Rock Stadium
12.2024 - 04.2025Read More
Security Officer
ISI Security
04.2023 - 11.2024Read More
Security Officer
1st Class Security
04.2023 - 10.2024Read More
Front Desk Receptionist
Turnberry Ocean Club Condominium Association
09.2022 - 03.2023Read More
Customer Service Representative
Lakeshore Business Center
05.2020 - 08.2022Read More
Dr. Michael M. Krop Senior High School
High School Diploma / GED from Health Sciences
Read More