Anna Broussard
Charlotte,NC
Summary
Resilient and flexible in addressing customer issues and exceeding company objectives with forward-thinking, tenacious strategic centered on driving sales. Skilled in inventory management, demand forecasting and account servicing. Knowledgeable about preparing displays and collaborating with store management to orchestrate successful promotions. Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support. Personable representative offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Crawl Space Brothers
04.2021 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Lead Lifeguard
YMCA Of Greater Charlotte
01.2020 - Current
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
Family Nanny
Zachary And Lauren Setzer
01.2019 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized different types of activities to enhance physical and intellectual development.
Inside Sales Representative Intern
Crawl Space Brothers
05.2023 - 08.2023
- Participated in sales meetings and presentations to gain knowledge and insight.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Personal Assistant
Viola Seagraves
03.2018 - 03.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
Education
Associate of Arts - Fine Arts
South Piedmont Community College
Monroe, NC05.2022
Skills
- Complaint Resolution
- POS Systems
- Inbound Call Management
- Cross-Functional Collaboration
- Purchasing Quotes
- Human Resource Management
- First and CPR Instruction
- Customer Service
- Social Integration
- Family Support
- Household Operations
Accomplishments
- Collaborated with team of three in the development of a referral program to generate new revenue.
- Established relationships with owners of home improvement companies and realtors in the greater Charlotte area.
- Worked full-time while going to night classes to earn associates degree
Certification
- First Aid/CPR Certified
Timeline
Inside Sales Representative Intern
Crawl Space Brothers
05.2023 - 08.2023
Customer Sales Representative
Crawl Space Brothers
04.2021 - Current
Lead Lifeguard
YMCA Of Greater Charlotte
01.2020 - Current
Family Nanny
Zachary And Lauren Setzer
01.2019 - Current
Personal Assistant
Viola Seagraves
03.2018 - 03.2021
Associate of Arts - Fine Arts
South Piedmont Community College
- First Aid/CPR Certified
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