Anna Busby
Brandon,Mississippi
Summary
Self-motivated Operations Manager successful in working with customers and employees to streamline and strengthen processes to run coffee shops succesfully. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Operations Manager
Mocha Mugs (Baten Coffee)
Flowood, Mississippi
05.2010 - Current
- Oversaw daily operations to ensure efficiency and productivity across all shops (5).
- Streamlined processes to enhance operational effectiveness and reduce delays in service.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated staff work schedules to ensure adequate coverage during peak hours., training and inventory control.
- Directed daily café operations at Mocha Mugs, supporting Baten Coffee service standards.
- Developed strategies to enhance customer experience and resolve issues promptly.
- Resolved customer concerns and supported smooth front-of-house operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored customer feedback to identify improvement areas and implemented actionable solutions.
- Promoted a culture of transparency and open communication among team members.
- Utilized various communication tools to ensure information flow and team cohesion.
- Scheduled barista shifts and coordinated labor coverage across busy service periods.
- Monitored inventory levels for coffee beans, milk, cups, and supplies, etc.
- Trained staff on drink preparation, sanitation, and customer service procedures.
- Coordinated vendor orders and deliveries for café products and equipment.
- Enforced cleanliness, safety, and food handling standards throughout the store.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training to build a capable team.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with customers.
Bookkeeper
Southeast Security Financial LLC
Greenwood, MS
05.2023 - 10.2025
- Maintained accurate ledger entries for Southeast Security client accounts, ensuring financial integrity.
- Reconciled bank statements and matched transactions during monthly close.
- Processed invoices, payments, and vendor bills with careful review.
- Prepared payroll records and checked employee time data.
- Monitored accounts payable and accounts receivable activity daily to support timely financial reporting.
- Executed financial transactions through QuickBooks, enhancing accuracy in record-keeping.
Project Assistant
Key Point Communications LLC
Mandeville, Louisiana
12.2019 - 02.2021
- Supported project manager in developing project plans, schedules, and budgets to ensure successful project execution.
- Managed daily project activities.
- Tracked project documents and kept shared files organized for quick access.
- Ensured timely project progress by adhering to schedules and deadlines, contributing to overall project efficiency.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Collaborated with project personnel to identify and resolve ongoing issues, enhancing project workflow.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Shared task updates across teams through email and project trackers.
- Organized and maintained project documents and records.
- Input data into excel spreadsheets
Education
Bachelor of Science - Business Administration
Mississippi University For Women
Columbus, MS05-2015
Skills
- Project scheduling
- Document control
- Project tracking
- Meeting coordination
- Task prioritization
- Process improvement
- Data entry
- Excel reporting
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Proficient Microsoft Excel, Word & Quickbooks
- Scheduling and calendar management
- Documentation management
- Database entry
- Client relationships
- Schedule management
- Team support
- Scheduling expertise
- Billing and invoicing
- Spreadsheet development
- Multi Tasking
- Payroll administration
- Vendor coordination
- Team leadership
- Customer service
- Clear communication
- Staff training
- Employee motivation
- Operations monitoring
- Business and operations management
Timeline
Bookkeeper
Southeast Security Financial LLC
05.2023 - 10.2025
Project Assistant
Key Point Communications LLC
12.2019 - 02.2021
Operations Manager
Mocha Mugs (Baten Coffee)
05.2010 - Current
Bachelor of Science - Business Administration
Mississippi University For Women