INDIANNA CAPRON
Magnolia,TX
Summary
Experienced Front Desk Manager professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in OnQ and Kipsu, with friendly and decisive approach to resolving challenges. Versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Task Force Front Office Supervisor
Hilton Brand For LAW Of Hospitality
Tulsa, OK
02.2023 - 05.2023
- Collaborated with team of 6-8 members to handle guest requirements from check-in through check-out.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Guest Services Manager
Hilton
Lake Buena Vista, FL
10.2019 - 02.2023
- Reviewed upcoming events and planned for expected challenges
- Maintained high employee satisfaction and performance with hands-on and collaborative style
- Monitored staff training, scheduling and shift changes
- Oversaw lobby operations and concierge services
- Coordinated luggage collection, transportation and storage
- Managed team of 7 employees, directing them in customer service and sales activities
- Received promotion to Guest Services Manager, leading guest service team with greater responsibilities.
Financial Services Representative
Colina Insurance
01.2016 - 10.2019
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Worked with clients and finance companies to find optimal solutions for financing.
Front Desk Supervisor
Atlantis Resort
08.2012 - 06.2015
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Secretary
Florida Memorial University, Black Male College Explorers Program
06.2012 - 07.2012
- Promoted good behavior by using positive reinforcement method
- Used constructive problem- solving technique to resolve parent disputes
- Maintained positive demeanor to facilitate stable, consistent environment
- Taught basic education principles while complying with Florida Memorial University and BMCEP
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Office Assistant
Florida Memorial University, Office of Financial Aid
08.2011 - 05.2012
- Answered student questions about purposes and details of financial plans and strategies
- Screened all visitors as well as students and directed them to correct financial aid advisor
- Helped distribute employee paperwork and mail around office
- Facilitated fast-paced and dynamic college environment.
Secretary
The Sign King
05.2011 - 08.2011
- Researched drawings of characters and environmental elements for inspiration
- Fostered highly communicative, collaborative team culture of 5 to 6 individuals on all visual product projects
- Oversaw inventory and office supply purchases
- Improved timely paying of bills by developing flexible payment plans for customers.
- Answered multi-line phone system and enthusiastically greeted callers
- Maintained daily report documents, memos and invoices
Education
Bachelor of Science - Finance
Florida Memorial University
Opa-locka, FL12.2015
Skills
- Team Meetings
- Information Updates
- Motivational Techniques
- Advising on Investments
- Travel Assistance
- Insurance Industry Knowledge
Certification
- First Aid/CPR Certified
Awards
Colina Insurance Genesis Agent of the Year 2017, Colina Insurance Genesis Agent of the Quarter 2018
Timeline
Task Force Front Office Supervisor
Hilton Brand For LAW Of Hospitality
02.2023 - 05.2023
Guest Services Manager
Hilton
10.2019 - 02.2023
Financial Services Representative
Colina Insurance
01.2016 - 10.2019
Front Desk Supervisor
Atlantis Resort
08.2012 - 06.2015
Secretary
Florida Memorial University, Black Male College Explorers Program
06.2012 - 07.2012
Office Assistant
Florida Memorial University, Office of Financial Aid
08.2011 - 05.2012
Secretary
The Sign King
05.2011 - 08.2011
Bachelor of Science - Finance
Florida Memorial University