Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANNA CARDENAS

Philadelphia,PA

Summary

Dynamic Localization Quoting Specialist and Customer Success Manager with expertise in client management and project oversight. Demonstrates a strong track record of enhancing customer satisfaction through effective communication and strategic leadership. Proficient in CAT tools, enabling streamlined processes and ensuring timely project delivery while fostering robust client relationships. Career goals include further advancing project management skills to drive even greater client success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Localization Quoting Specialist

Welocalize,Inc
New York
04.2022 - 08.2024
  • Customer communication
  • Sales support and project team support
  • Client management and reporting
  • Study budgets preparation and management including monthly billing and invoice management
  • Onboarding new clients and studies -kick off meetings and client portal set up and support
  • Documents /project assessment and quoting

Customer Success Manager

Lionbridge
New York, NY
03.2019 - 04.2022
  • Customer communication in a timely manner
  • Supporting sales and project management teams in their daily tasks/projects
  • Coordinating with production teams to ensure requests are managed in a timely manner
  • Transferring all essential project instructions to an internal database which serves as official instructions for project managers to assign the work
  • Accurate document assessment and quoting

Interpreter, Independent Contractor

LSA
11.2015 - 11.2018
  • Interpretation(simultaneous and consecutive) on-site and OPI

Assistant Manager - Product

Gap Inc, Banana Republic
Yonkers, NY
10.2017 - 10.2018
  • Focus on customer, merchandising and visual and specialist lead
  • Driving productivity of team to achieve store financial, revenue and expense targets
  • Ensure brand representation through in-store experience
  • Promote team performance through consistent coaching and feedback to create customer-centric environment
  • Executes new workflows according to Inspiration Guide with maintaining the brand aesthetic in merchandise presentation
  • Ensure weekly promotions are set accurately and consistently
  • Implementing visual presentation standards as outlined in the seasonal presentation direction, standard videos and any directions from headquarters

Acting General Manager

Gap Inc, Banana Republic
Yonkers, NY
08.2018 - 09.2018
  • Acting as a GM during current GM leave of absence, responsible for running the store
  • Managing a team of 11, including 3 leaders
  • Managing store operations including new collection rollouts, visual marketing, hiring and customer service

Supervisor - Operations

Gap Inc, Banana Republic
Yonkers, NY
04.2017 - 10.2017
  • Responsible for daily, weekly and monthly store operations
  • Ordering supplies
  • Monthly store compliance audits and LP audits
  • Backroom organization
  • Replenishment
  • Shipment management

Keyholder

Gap Inc, Banana Republic
Yonkers, NY
06.2016 - 04.2017
  • Modelling customer-centric mindset
  • Working together with the team to meet and exceed sales goals
  • Handling customer situation with solution-based mindset
  • Supporting leadership team
  • Assisting with the training of all new Brand Ambassadors

Holiday Manager

Gap Inc, Banana Republic
Yonkers, NY
11.2016 - 01.2017
  • Support leadership team during holiday period - service leading shop floor driving sales results
  • Organizing backroom for smoother replenishment or the holiday season
  • Making sure key buys are always replenished

Independent Interpreter

Absolute Translation Limited
01.2013 - 11.2014

EA and Interpreter

Tesco
, Poland
07.1999 - 05.2012
  • Company Overview: Poland
  • Meeting organization and translation
  • Travel organization
  • Management of domestic and international projects
  • Poland

Executive Assistant

Tesco
, Poland
07.1999 - 05.2012
  • Company Overview: Poland
  • Project manager and translator
  • Supporting the following C-level executives:
  • Fresh Food Specialists Director and Coach for New Store Directors;
  • Hypermarket Director - Director of cooperation between DC and stores;
  • Country Loss Prevention and Security Director;
  • Regional Director - large format stores;
  • Operations Director - large format stores;
  • Operations Director - small format stores;
  • Chief Operating Officer - all format stores Operations, Logistics, Malls
  • Poland

Education

Bachelor's Degree -

College of Education
Czestochowa, Poland
06.2003

Executive Administrator Certificate -

The American Academy of English
06.2000

Skills

  • Language Interpretation
  • Skilled in Utilizing CAT Tools for Efficiency
  • Conference Planning
  • Client Support
  • Individual Coaching Skills
  • Data Base Administration
  • Recruitment and Onboarding
  • MAC Proficiency
  • Windows Proficiency
  • MAC Proficiency including Co-Pilot
  • Oracle Software Proficiency
  • Project Oversight
  • Performance and Analystical Reporting
  • Sales Expertise
  • Strong Relationship Building
  • Effective Self-Management
  • Strategic Team Leadership

Certification

  • Medical Interpretation introduction
  • Co-Pilot

Timeline

Localization Quoting Specialist

Welocalize,Inc
04.2022 - 08.2024

Customer Success Manager

Lionbridge
03.2019 - 04.2022

Acting General Manager

Gap Inc, Banana Republic
08.2018 - 09.2018

Assistant Manager - Product

Gap Inc, Banana Republic
10.2017 - 10.2018

Supervisor - Operations

Gap Inc, Banana Republic
04.2017 - 10.2017

Holiday Manager

Gap Inc, Banana Republic
11.2016 - 01.2017

Keyholder

Gap Inc, Banana Republic
06.2016 - 04.2017

Interpreter, Independent Contractor

LSA
11.2015 - 11.2018

Independent Interpreter

Absolute Translation Limited
01.2013 - 11.2014

EA and Interpreter

Tesco
07.1999 - 05.2012

Executive Assistant

Tesco
07.1999 - 05.2012

Bachelor's Degree -

College of Education

Executive Administrator Certificate -

The American Academy of English

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